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Obd Code P1776 & P0700 - What Could It Be


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23 replies to this topic

#1 cmfd70 (converted)

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Posted March 29, 2005 at 12:30 pm

2002 Chrysler 300M. I received a P0700, P1776, and then P0700 again on the OBD code reader. P0700 is a generic trans control system malfunction code, P1776 seems to be - Solenoid switch valve stuck in L/R position or Gearbox Ignition Retard Request Timeout Fault. The car is in limping mode after driving it on the freeway for 30 minutes and these codes were in the OBD II reader. The limping mode will go away if I shut the car off and restart it. The dealer wants over $80 to tell me the codes I already know and $100 if it is covered by the warranty.
Can you help diagnose this? Or has this happened to any of you?

#2 robin

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Posted March 29, 2005 at 12:51 pm

2002 Chrysler 300M.  I received a P0700, P1776, and then P0700 again on the OBD code reader. P0700 is a generic trans control system malfunction code, P1776 seems to be - Solenoid switch valve stuck in L/R position or Gearbox Ignition Retard Request Timeout Fault.  The car is in limping mode after driving it on the freeway for 30 minutes and these codes were in the OBD II reader. The limping mode will go away if I shut the car off and restart it. The dealer wants over $80 to tell me the codes I already know and $100 if it is covered by the warranty.
Can you help diagnose this?  Or has this happened to any of you?

<{POST_SNAPBACK}>

cmfd70,

Well, Chrysler has a bulliten out on code P1776. This bulliten MAY require replacing the valvebody, and solenoid pack. If this is done, they should also replace the clutches and torque converter. If the dealer does NOT replace the clutches, ask if you can pay for the parts (clutches) and have them install them at the time of the rebuild. As far as the $80. charge, that is to "verify" that you saw what you think you saw. Hate to say it, but any good shop does not "just" take the customers word for it. They will duplicate the concern, or at least they should. However again, we don't all charge for it. What part of the country are you in, and I will see if I can assist you.

#3 johnH

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Posted March 29, 2005 at 12:53 pm

Here are the code definitions for Chrysler, from two different sources..

Code Make Description
P1776 Chrysler Solenoid Switch Valve Latched in LR Position
P0700 Generic Transmission Control System (MIL Request)

Diagnostic Trouble Code (DTC) P0700
DTC Definition: Trans Control Sys Malfunction

#4 cmfd70 (converted)

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Posted March 29, 2005 at 01:06 pm

cmfd70,

Well, Chrysler has a bulliten out on code P1776. This bulliten MAY require replacing the valvebody, and solenoid pack. If this is done, they should also replace the clutches and torque converter.

<{POST_SNAPBACK}>


Thanks for the quick reply. Do you have a bulletin #?
I am off to the dealer and I want to have something to show them. I will mention the clutches and torque converter. I am located in Southern California.
I have had to take Chrysler products back to the dealer because they didnt solve the problem and had to pay the $100 deductible each time. ugh.
T.Y. again

P.S. this ia a 2002 300M with 40,000 miles on it. I have a 7 yr 70,000 warranty

Edited by cmfd70, March 29, 2005 at 01:13 pm.


#5 robin

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Posted March 29, 2005 at 01:21 pm

Thanks for the quick reply.  Do you have a bulletin #?
I am off to the dealer and I want to have something to show them.  I will mention the clutches and torque converter.  I am located in Southern California.
I have had to take Chrysler products back to the dealer because they didnt solve the problem and had to pay the $100 deductible each time. ugh.
T.Y.  again

P.S. this ia a 2002 300M with 40,000 miles on it.  I have a 7 yr 70,000 warranty

<{POST_SNAPBACK}>


This bulletin should cover it # 21-008-04. If you need some help with this send me an e-mail at robinpfot1[at]aol.com
Good luck
the "tranny gal" :)

#6 Dave

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Posted March 29, 2005 at 01:40 pm

cmfd...told ya so! [that you'd get help here]

#7 cmfd70 (converted)

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Posted March 29, 2005 at 01:52 pm

cmfd...told ya so! [that you'd get help here]

<{POST_SNAPBACK}>



Yes you did. And I am very impressed with the help. I am off to the dealer with a printout of all the TSBs that I have been complaining about and they said it was normal. Like the rough idle.

Is there anywhere online I can look at the full text of the TSBs without having to buy each one? I don't see them on Chrysler's website.

Thanx

#8 kev2

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Posted March 29, 2005 at 02:00 pm

you should not pay $ 100 for a "comeback" ......if something is wrong when you pick it up return to dealer then ....do not wait......you should not pay for a diagnostic ck $80 and a warranty deductable of 100$ ......Maybe you need a different dealer ....suggest a 5star .....as I have NOT heard of them using these pricing pratices.

#9 cmfd70 (converted)

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Posted March 29, 2005 at 02:58 pm

you should not pay $ 100 for a "comeback" ......if something is wrong when you pick it up return to dealer then ....do not wait......you should not pay for a diagnostic ck $80 and a warranty deductable of 100$ ......Maybe you need a different dealer ....suggest a 5star .....as I have NOT heard of them using these pricing pratices.

<{POST_SNAPBACK}>


Just got back from dealer. Different story from this service writer. $81.50 diagnostic fee will apply to any repairs needed. Only parts covered on warranty are internal, lubricated parts. So electrical parts, not having to be lubricated or external transmission or drive train parts are not covered. Boy, they sure have alot of ways to get out of warranty work and charge the customer.

Owners manual says schedule "A" maintenance doesn't require trans fluid changes up to 105,000 miles. Schedule "B" requires ATF changes every 48,000 miles. Dealer says no. Must do every 30,000 miles. So I am anticipating a "voided" warranty didposition from the dealer. We'll see what happens.

Service writer said they would have an answer for me tomorrow afternoon. (26-28 hours from now).

#10 robin

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Posted March 29, 2005 at 03:08 pm

you should not pay $ 100 for a "comeback" ......if something is wrong when you pick it up return to dealer then ....do not wait......you should not pay for a diagnostic ck $80 and a warranty deductable of 100$ ......Maybe you need a different dealer ....suggest a 5star .....as I have NOT heard of them using these pricing pratices.

<{POST_SNAPBACK}>

Kev2

For a check engine light, if it still under 3 year/ 36,000 warranty, it SHOULD be covered under warranty. But the 7/70,000 that would cover THIS repair, well, Chrysler does not pay the dealer to check this out (it makes no sence at all, but true). Also, under this 7/70,00 Chrysler pays the dealer at a much lower labor rate than under the 3/36,00 warranty (again, makes no sence, but true). Therefore, from the Dealers point, his gross profit is less on this job from the get go, if he can get the customer to pay the $80. then that just may make up most of the labor charge difference.... at the end of the day it's all about $$$ and %age numbers at the bottom of the page. Now, a good dealer will realize, I may not make my numbers today on THIS job, but this customer will come back for another repair.

Now the $100. well, this 7/70,000 was put on some models to get sales up.. this is actually part the Chrysler extended warranty, and does have a deductable. If this vehicle has been in before for the EXACT same problem (not just a check eng light, a check engine light with the SAME codes) then you are correct no deductable should be paid. If this IS the case call Chrysler they WILL help.

#11 robin

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Posted March 29, 2005 at 03:18 pm

Just got back from dealer.  Different story from this service writer.  $81.50 diagnostic fee will apply to any repairs needed.  Only parts covered on warranty are internal, lubricated parts.  So electrical parts, not having to be lubricated or external transmission or drive train parts are not covered.  Boy, they sure have alot of ways to get out of warranty work and charge the customer.

Owners manual says schedule "A" maintenance doesn't require trans fluid changes up to 105,000 miles.  Schedule "B" requires ATF changes every 48,000 miles.  Dealer says no.  Must do every 30,000 miles.  So I am anticipating a "voided" warranty didposition from the dealer.  We'll see what happens.

Service writer said they would have an answer for me tomorrow afternoon. (26-28 hours from now).

<{POST_SNAPBACK}>

cmfd70

WHAT???? Ok, listen up! YOU ARE NOT GOING TO BE REPLACING THE [U]CHECK ENGINE LIGHT!!!
Other than that, the check engine light came on because the transmission solenoid told it to! This solenoid powers-up, talks to the transmission and engine computer (in regular talk). What part of the transmission is not lubricated!!!? Man, I am sooooo sorry, they just seem to be messing with you. Believe me when i say this 'ALL DEALRS ARE NOT LIKE THIS" I know, I have been working in one for over 22 years.
They should not even TRY to void out your warranty because of what the service writer "thinks" he or she knows.

#12 robin

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Posted March 29, 2005 at 03:42 pm

Just got back from dealer.  Different story from this service writer.  $81.50 diagnostic fee will apply to any repairs needed.  Only parts covered on warranty are internal, lubricated parts.  So electrical parts, not having to be lubricated or external transmission or drive train parts are not covered.  Boy, they sure have alot of ways to get out of warranty work and charge the customer.

Owners manual says schedule "A" maintenance doesn't require trans fluid changes up to 105,000 miles.  Schedule "B" requires ATF changes every 48,000 miles.  Dealer says no.  Must do every 30,000 miles.  So I am anticipating a "voided" warranty didposition from the dealer.  We'll see what happens.

Service writer said they would have an answer for me tomorrow afternoon. (26-28 hours from now).

<{POST_SNAPBACK}>

Now, that I have taken a breath, and calmed down (you would think this was about me and my car LOL) Your manual was printed by Chrysler, so lets call it the Bible of the car (get it Chrysler being the maker of your 300M) Now, the service writer you were dealing with, what training did they have with Chrysler? if any at all (many do not, they are the sales people for service PERIOD) The technician tells the writer what to SELL to the customer. Just becuase the writer can parrot back what the tech told them does not make them the "all knowing". Most dealers have maintenance programs, many programs speed up the mileage requirements. Meaning that if the bible said spark plugs every 45k and the dealer can sell them to you at every 30k he will increase that work by 50%. So just because THAT dealers maintenance program said every 30k for trans fluid change does not make it so. Your manual is your back up on this! Don't let them bully you.

#13 cmfd70 (converted)

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Posted March 29, 2005 at 03:55 pm

Now, that I have taken a breath, and calmed down (you would think this was about me and my car LOL) Your manual was printed by Chrysler, so lets call it the Bible of the car (get it Chrysler being the maker of your 300M) Now, the service writer you were dealing with, what training did they have with Chrysler? if any at all (many do not, they are the sales people for service PERIOD) The technician tells the writer what to SELL to the customer. Just becuase the writer can parrot back what the tech told them does not make them the "all knowing". Most dealers have maintenance programs, many programs speed up the mileage requirements. Meaning that if the bible said spark plugs every 45k and the dealer can sell them to you at every 30k he will increase that work by 50%. So just because THAT dealers maintenance program said every 30k for trans fluid change does not make it so. Your manual is your back up on this! Don't let them bully you.

<{POST_SNAPBACK}>


:lol: I appreciate your support here. I have not had good luck with Chrysler warranty issues compared to Ford and Toyota. I will also take a deep breath and wait to hear what they come up with. In any case the best scenario is $100 out of my pocket and no car for a few days. Oh well I guess they all cant make as good a car as my 3 Toyotas. Opps, did I say that. ;)

Edited by cmfd70, March 29, 2005 at 03:56 pm.


#14 robin

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Posted March 29, 2005 at 04:11 pm

:lol: I appreciate your support here. I have not had good luck with Chrysler warranty issues compared to Ford and Toyota. I will also take a deep breath and wait to hear what they come up with. In any case the best scenario is $100 out of my pocket and no car for a few days. Oh well I guess they all cant make as good a car as my 3 Toyotas. Opps, did I say that. ;)

<{POST_SNAPBACK}>

I will keep checking this sight to see what the outcome is (I hope it is good), but like I said in an earlier post... If you need anything or you think I may be able to help my e-mail is aol.com]robinpfot1[at]aol.com I do work for Chrysler, and I am the transmission specialist (for whatever that means, cus it means nothi'n on my pay check :) I am also the Manager of the shop, so I may be able to get you some phone #'s or something if needed.

Edited by robin, March 29, 2005 at 04:11 pm.


#15 fnkychkn

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Posted March 29, 2005 at 07:35 pm

tsb 21-08-04A deals with code P1776. depending on results of "TRS code" it involves checking and/or adjusting shifter cable. OR re&re and overhaul valve body and/or replace valve body and /or replacing solenoid pack depending on results of valve body overhaul and solenoid pack build date. this repair does not require trans removal or disassembly. if you want new seals and clutches, be prepared to pay if removal and disassembly of trans shows no defective parts.
i don't know about their warranty practices but at my shop, you would only pay deductible if it is a covered repair.

#16 al sullivan

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Posted March 29, 2005 at 10:24 pm

they need to read the "event data" after the code is set!!

Sully

#17 robin

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Posted March 30, 2005 at 09:42 am

tsb 21-08-04A deals with code P1776. depending on results of "TRS code" it involves checking and/or adjusting shifter cable. OR re&re and overhaul valve body and/or replace valve body and /or replacing solenoid pack depending on results of valve body overhaul and solenoid pack build date. this repair does not require trans removal or disassembly. if you want new seals and clutches, be prepared to pay if removal and disassembly of trans shows no defective parts.
i don't know about their warranty practices but at my shop, you would only pay deductible if it is a covered repair.

<{POST_SNAPBACK}>

Mav Mech,
You are correct, the vb & sol can be replaced without droping the trans, however, this solenoid in not alowing the clutches to properly enguage. Therefore causing additional wear to the clutches, with excessive clutch material in the t/c. Chrysler will pay for the clutches and t/c.

#18 cmfd70 (converted)

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Posted March 31, 2005 at 12:06 am

I will keep checking this sight to see what the outcome is (I hope it is good), but like I said in an earlier post... If you need anything or you think I may be able to help my e-mail is  aol.com]robinpfot1[at]aol.com  I do work for Chrysler, and I am the transmission specialist (for whatever that means, cus it means nothi'n on my pay check :)  I am also the Manager of the shop, so I may be able to get you some phone #'s or something if needed.

<{POST_SNAPBACK}>


Well, after waiting all day for the service dept. to call me, I finally called them and they said it was the valve body and they had one in stock. He said it might be ready in the morning (now the 3rd day). I told him that we had a "short duration cold engine startup ticking sound" as stated in TSB 09-002-04. His respose to me was "How often do you change your oil?" I said 3,000 miles it is free from the dealer. (different one). Then we went back and forth with him trying to blow me off and me trying to get them to replace the rocker as stated in the TSB. His final statement was "OK I will drop everything I am doing and see to your car." I doubt if they will cooperate as we have complained about this 2 other times and the response is "Oh that is normal for that engine". Yeah right, that is why the TSB talks about how to replace the defective parts. I guess I will just have to be persistent and go without it another couple of days.

It will be interesting to see if they have fixed both items or try to get me to pay another $100 deductible.

#19 robin

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Posted March 31, 2005 at 10:12 am

Well, after waiting all day for the service dept. to call me, I finally called them and they said it was the valve body and they had one in stock.  He said it might be ready in the morning (now the 3rd day).  I told him that we had a "short duration cold engine startup ticking sound" as stated in TSB 09-002-04.  His respose to me was "How often do you change your oil?" I said 3,000 miles it is free from the dealer. (different one).  Then we went back and forth with him trying to blow me off and me trying to get them to replace the rocker as stated in the TSB.  His final statement was "OK I will drop everything I am doing and see to your car."  I doubt if they will cooperate as we have complained about this 2 other times and the response is "Oh that is normal for that engine".  Yeah right, that is why the TSB talks about how to replace the defective parts.  I guess I will just have to be persistent and go without it another couple of days.

It will be interesting to see if they have fixed both items or try to get me to pay another $100 deductible.

<{POST_SNAPBACK}>

cmfd70
You can have 10 Items the dealer is checking and it should be one deductible. One repair order = one deductible. That is how Chrysler is set up. This is the first time I saw anything about a "ticking" sound. That (and I'm NOT siding with the dealer you are working with) COULD be the transmission solenoid powering up. IF the clicking or ticking noise sounds like it is coming from under the car.

Now back to the trans..... if they are changing the valve body, are they changing the clutches and torque converter? They should be. Also, last I knew (as of January 2005) this valve body was on "restriction" meaning that Chrysler wants to talk to each and every technician who is replacing these vb's. Therefore, this dealer should NOT have the "updated" valve body in stock. If they are not replacing it with the updated part, you more than likely will have the same problem down the road. Chrysler updates many parts usually indicated by the last letters of the part number ie. part number may start as # 123456AA and in a year or two may end as # 123456AD. Check with the PARTS department at your dealer. Make sure they are ordering the LATEST UPDATED PART NUMBER if not call the SERVICE MANAGER. If you get nowhere call the and ask to speek to the "Dealer Principal" (that will be the owner). Now by asking for the dealer principal, you will more than likely throw off the operator, and she will put you rite through to him or her.

One last item, make sure they called "Star" on this, and ask for the name of the tech support rep they spoke to. If you get me that name I'l make sure you are getting the updated part.

#20 cmfd70 (converted)

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Posted April 1, 2005 at 11:45 am

cmfd70
You can have 10 Items the dealer is checking and it should be one deductible. One repair order = one deductible. That is how Chrysler is set up. This is the first time I saw anything about a "ticking" sound. That (and I'm NOT siding with the dealer you are working with) COULD be the transmission solenoid powering up. IF the clicking or ticking noise sounds like it is coming from under the car.

Now back to the trans..... if they are changing the valve body, are they changing the clutches and torque converter? They should be. Also, last I knew (as of January 2005) this valve body was on "restriction" meaning that Chrysler wants to talk to each and every technician who is replacing these vb's. Therefore, this dealer should NOT have the "updated" valve body in stock. If they are not replacing it with the updated part, you more than likely will have the same problem down the road. Chrysler updates many parts usually indicated by the last letters of the part number ie. part number may start as # 123456AA and in a year or two may end as # 123456AD. Check with the PARTS department at your dealer. Make sure they are ordering the LATEST UPDATED PART NUMBER if not call the SERVICE MANAGER. If you get nowhere call the and ask to speek to the "Dealer Principal" (that will be the owner). Now by asking for the dealer principal, you will more than likely throw off the operator, and she will put you rite through to him or her.

One last item, make sure they called "Star" on this, and ask for the name of the tech support rep they spoke to. If you get me that name I'l make sure you are getting the updated part.

<{POST_SNAPBACK}>


Well, next chapter in the ongoing saga. ;) They replaced the VB but that is all. I picked up the car after hours so I didn't get to talk to anyone. The service writer apologized for being rude the other day too. The part # on the RO is R5012907-AB. The only other things on the RO is 2 quarts of fluid and some sealer. I am wondering if the AB suffix on the part # is the latest and how long before it fails again because it went out at 40,000 miles and I only have a 70,000 mile warranty. Also they checked to see if I had an extended warranty and mentioned it would not be covered if I had the standard 3yr/36,000. Thats scary that they have this known problem but it doesnt show up until it is out of warranty.

When I mentioned the ticking sounds on startup (it is the the valve train) the service writer mentioned that he would have the technician look at it but they could only fix it if a failure occured and not because Chrysler had a TSB on it. My thought was if they put out this TSB, enough owners have complained about the noise that it was a problem worth addressing. He added it to the RO and said "If you ever have a problem in the future it was noted on this day." I doubt they would honor that if it went past the warranty period. We have been complaining about the noise for over a year and when it starts it only does it for a few seconds so I suppose it is an oil pressure/valve lifter pumpup related issue. I just don't want it to fail while I am driving across the California desert in 120 degree heat with a car full of people.

Thanx again.

Edited by cmfd70, April 1, 2005 at 11:47 am.



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