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Tag Archive for 'Consumer Reports'

Consumer Reports kicks Chrysler again

In its latest annual new car ratings, Consumer Reports again named Chrysler as the worst automaker. Chrysler vehicles were rated the worst values in six of the eight categories covered.
CR said Chrysler “is the only automaker to drop from last year in all measures. Most models from the manufacturer have noisy, inefficient, unrefined powertrains, subpar [...]

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Challenger tops Consumer Reports satisfaction survey

Consumer Reports is seldom kind to Chrysler products but apparently its readers disagree, at least in the case of the Dodge Challenger. It was named the top-ranking vehicle based on owner satisfaction with 92% of owners saying they would buy the same vehicle again. The Ford Fusion hybrid, came in second this year with a [...]

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Consumer groups want warnings on Chrysler vehicles

Five consumer groups, including Consumers Union and the Center for Auto Safety, have asked the Federal Trade Commission to require Chrysler Group to affix new warning labels to used Chrysler, Dodge and Jeep vehicles.
The new labels would warn potential buyers about the fact that Chrysler Group LLC is not liable for damages connected with vehicles [...]

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Survey results explained by Betts

Recently, numerous media outlets reported on Consumers Reports‘ quality survey results.  Doug Betts, Chrysler Chief Customer Officer, noted in an e-mail to employees and contractors that this survey did not contain any new survey data, despite its recent release. He pointed out that the survey is reported in the fall issue, but is reprinted in [...]

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Chrysler responds to Consumer Reports results

Chrysler’s Doug Betts sent a message to Chrysler employees regarding the company’s poor performance on the recent Consumer Reports quality survey. In part, he wrote:
This year Chrysler LLC vehicles trailed the industry average and dropped in ranking when compared with last year’s study. The decline in our ratings is based on the results for 2008 [...]

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Freep: Chrysler slashing problems

According to the Detroit Free Press, Chrysler has slashed 90-day warranty claims by 29% since February, saving hundreds of millions of dollars, according to Chief Customer Officer Doug Betts. Chrysler has 18 teams set up to fix issues in key vehicle areas, and under Tom LaSorda has also been moving to empower factory workers to [...]

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