Cadillac joined Lexus at the #1 place in customer satisfaction in the annual University of Michigan survey of automakers. The director of the survey, Claes Fornell, credited the improvements to the loss of “disgruntled” customers, which let the domestic automakers focus more on their core markets. Regardless of the reason, the Chrysler hit the average [...]
The new Dodge Ram pickup and Jeep Liberty received top ratings in AutoPacific’s 2009 Vehicle Satisfaction Award study. The Ram beat the Ford F-150 in the Large Pickup standings and the Liberty won the Mid-Size SUV category.
Doug Betts, Chrysler Vice President and Chief Customer Officer, said, The opinions of our owners are what really matter, [...]
Chrysler’s Doug Betts sent a message to Chrysler employees regarding the company’s poor performance on the recent Consumer Reports quality survey. In part, he wrote:
This year Chrysler LLC vehicles trailed the industry average and dropped in ranking when compared with last year’s study. The decline in our ratings is based on the results for 2008 [...]
Chrysler and Jeep vehicles received higher marks in the latest University of Michigan American Customer Satisfaction Index. The survey, which polls consumers who have had their vehicles between six months and three years, also shows Dodge lost some ground.
All Chrysler brands scored below average on the Index’s 100-point scale. Average for all brands was 82 [...]
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