Posted on June 28th, 2011 • by Bill Cawthon
It hasn’t been on sale in the U.S. long enough to hit the major studies, but the Fiat 500 ranked first among demanding German motorists in the recent “Vehicle Owner Satisfaction Study” by J. D. Power and Associates. The study, conducted annually examines how satisfied German car owners are with their vehicles and the various [...]
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Posted on April 13th, 2011 • by Bill Cawthon
Bloomberg News is reporting that Chrysler plans to keep its customer-support telephone lines open on Sundays. The extended hours are art of a Mopar CEO Pietro Gorlier’s strategy to improve the automaker’s customer service. Gorlier said Chrysler repatriated its call center from India to North America last year and customer-on-hold times were slashed. Paul Alcala, [...]
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Posted on August 18th, 2009 • by David Zatz
Cadillac joined Lexus at the #1 place in customer satisfaction in the annual University of Michigan survey of automakers. The director of the survey, Claes Fornell, credited the improvements to the loss of “disgruntled” customers, which let the domestic automakers focus more on their core markets. Regardless of the reason, the Chrysler hit the average [...]
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Posted on May 20th, 2009 • by Bill Cawthon
The new Dodge Ram pickup and Jeep Liberty received top ratings in AutoPacific’s 2009 Vehicle Satisfaction Award study. The Ram beat the Ford F-150 in the Large Pickup standings and the Liberty won the Mid-Size SUV category. Doug Betts, Chrysler Vice President and Chief Customer Officer, said, The opinions of our owners are what really [...]
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Posted on October 24th, 2008 • by David Zatz
Chrysler’s Doug Betts sent a message to Chrysler employees regarding the company’s poor performance on the recent Consumer Reports quality survey. In part, he wrote: This year Chrysler LLC vehicles trailed the industry average and dropped in ranking when compared with last year’s study. The decline in our ratings is based on the results for [...]
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Posted on August 25th, 2008 • by Bill Cawthon
Chrysler and Jeep vehicles received higher marks in the latest University of Michigan American Customer Satisfaction Index. The survey, which polls consumers who have had their vehicles between six months and three years, also shows Dodge lost some ground. All Chrysler brands scored below average on the Index’s 100-point scale. Average for all brands was [...]
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