Chrysler scored above the average in J.D. Power’s three-year reliability survey, which looked at repairs to 2006 vehicles. Jaguar and General Motor’s Buick headed the list this year with just 122 problems per hundred vehicles each; Lexus trailed the American and British firms, with 126 problems per hundred, and Toyota came in close behind at [...]
J.D. Power rated the Dodge Grand Caravan as the most reliable minivan in America, giving it a higher reliability score than any other full or midsized van. The Grand Caravan was named Most Dependable Van, beating the Honda Odyssey and Toyota Sienna.
This test covers three full years, and is a better measure of long-term reliability [...]
Doug Betts, Senior Vice-President—Quality, commented on the J.D. Power 90-day quality study for 2009 cars. While Chrysler as a whole did poorly, Betts pointed out that half of the ten most improved vehicles on the list were from Chrysler: the Chrysler Sebring, Dodge Grand Caravan, Dodge Avenger, Jeep® Wrangler and Jeep Liberty.
Chrysler Group improved 15 repairs-per-hundred-vehicles [...]
Lexus took its traditional top spot in J.D. Power’s 90-day initial quality study, with Porsche and Cadillac within one problem per hundred of each other in second and third place. They were followed by once-scorned Hyundai, with 95 problems per hundred vehicles.
The Lincoln brand, which had been above average, fell to far below average with [...]
Recently, numerous media outlets reported on Consumers Reports‘ quality survey results. Doug Betts, Chrysler Chief Customer Officer, noted in an e-mail to employees and contractors that this survey did not contain any new survey data, despite its recent release. He pointed out that the survey is reported in the fall issue, but is reprinted in [...]
Long-plagued by quality problems, both real and perceived, Chrysler is taking big steps to bring its reputation for fit, finish and reliability up to the standards of the leading imports.
Doug Betts, an engineer whose background includes stints at Toyota and Nissan, came to Chrysler in October 2007 to oversee product quality and his work is [...]
Chrysler has re-organized their product development teams to reflect new processes and synergies. Key appointments are:
Scott Kunselman, Jeep/Truck Vice President. Reporting to Scott are several chief engineers for specific programs, as well as directors of program management, body engineering, interior engineering, and chassis engineering.
Daniel Knott, Car/Minivan/SRT Vice President. Again, reporting to Daniel are various chief [...]
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