Posted on June 23rd, 2011 • by Bill Cawthon
Responding to recent comments from Consumer Reports, Doug Betts, Chrysler Group’s senior vice president of quality, told Bloomberg News that the rate of customer warranty claims has dropped 58 percent since 2007 as the company improved its “horrible” quality and customer perception. “We’ve gotten ourselves, at least with our internal data, to where I don’t [...]
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Posted on January 28th, 2011 • by David Zatz
The Fiat 500 has been rated by the U.S. government as achieving 30 mpg city, 38 highway, with a 33 mpg combined figure (using a five-speed manual transmission). The automatic transmission version, using a six-speed, was rated at 27 city, 34 highway (30 combined). Production of both versions has begun in Mexico. The cars are [...]
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Posted on March 15th, 2010 • by David Zatz
Chrysler’s Certified Pre-Owned Vehicle (CPOV) program is being upgraded with a new web site, more participating dealers, and more features. The program provides customers with used cars that are less than 65,000 miles old and less than six model years old; aside from the usual 125-point inspection (with repairs using Mopar parts), the program provides [...]
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Posted on November 29th, 2009 • by David Zatz
Chrysler has sent out notices to owners of 2006 and 2007 minivans informing them that their rear air conditioner’s evaporator is now warranted for 7 years or 70,000 miles, whichever comes first, due to a leak which can occur “under certain limited operating conditions.” The notice tells customers that repairs already done will be covered [...]
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Posted on August 29th, 2009 • by David Zatz
While Chrysler’s lifetime warranty made a splash when it was first introduced, it seems that many, perhaps even most, customers did not believe in it, assuming that Chrysler was planning to drop support for the warranty through bankruptcy or an ownership change. (It did not help that at least one dealer losing their franchises called [...]
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Posted on August 19th, 2009 • by David Zatz
Chrysler is dropping its lifetime warranty from 2010 models, though it will remain on 2009 models. Instead, the company will provide a free 5 year, 100,000 mile powertrain warranty, which, instead of being transferable, is assigned to the car itself, so that anyone who buys a used 2010 Chrysler, Dodge, or Jeep second-hand, third-hand, etc., [...]
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