Chrysler adds to minivan a/c warranty

Chrysler has sent out notices to owners of 2006 and 2007 minivans informing them that their rear air conditioner’s evaporator is now warranted for 7 years or 70,000 miles, whichever comes first, due to a leak which can occur “under certain limited operating conditions.”

The notice tells customers that repairs already done will be covered if [...]

Lifetime warranty to return as an upgrade?

While Chrysler’s lifetime warranty made a splash when it was first introduced, it seems that many, perhaps even most, customers did not believe in it, assuming that Chrysler was planning to drop support for the warranty through bankruptcy or an ownership change. (It did not help that at least one dealer losing their franchises called [...]

Chrysler replaces lifetime warranty

Chrysler is dropping its lifetime warranty from 2010 models, though it will remain on 2009 models. Instead, the company will provide a free 5 year, 100,000 mile powertrain warranty, which, instead of being transferable, is assigned to the car itself, so that anyone who buys a used 2010 Chrysler, Dodge, or Jeep second-hand, third-hand, etc., [...]

Feds end Chrysler warranty guarantees

With the emergence of Chrysler Group from bankruptcy, the Obama Administration is terminating its program that essentially provided government guarantees for new vehicle warranties. The $641 million allocated for the program, that also covered new GM vehicles, has been returned to the Treasury with interest.
“With the successful emergence of the new companies, consumers can now [...]

Chrysler makes changes to extended service plans

Allpar members report Chrysler has made some changes to its Certified Pre-Owned Vehicle service programs.
The new programs became effective March 9th; they feature two levels of coverage with the base limited warranty.
The certified buyer gets an initial three-month, 3,000 full mechanical coverage which then reverts to a six-year/80,000-mile powertrain coverage plan (based on six years [...]

Retiring VP sparks service reorganization

After 23 years of service, Don Goodwin, Vice President—Global Service, announced his intention to retire at the end of November. He had spent 21 years in product development. With his departure, Chrysler announced a “realignment” of the Service and Parts organization; pending that, numerous executives will report to Executive Vice President Simon Boag, who is [...]