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Archive for September, 2005

Back Home, Thank God.

The destruction is truly mind-blowing. Folks in the emergency response field are use to seeing this sort of stuff, but on a small scale. Seeing whole towns and cities leveled, flooded, or otherwise damaged for miles upon miles is quite scary. It reminds us that the human being have such little true power here, and that something higher does exist. God himself only knows why this would happen though, as I certainly can’t explain it.

New Orleans will be rebuilt, but the road will be so long. The amount of devastation is just too much to comprehend fully. Trying to maintain order while doing recuses (I personally didn’t do any rescues, but some of the Coast Guard guys who did them were based out of where I was stationed), distributing food and water, and moving hundreds of people in crowds by bus was something that I’d never think I’d see here in our country (9/11 of course was similar, but in the same sense, totally different). To have homes reduced to foundations, buildings filled with water to the roof tops (and knowing there are bodies - people, dead people; people who have names, faces, lives, cars, families, pets, jobs - inside), trees and brush strewn about everywhere, parts of houses on roads, roads gone - ripped up, street signs where they don’t belong - all these are examples of what life now is like down there, or rather the environment there. Life is an entirely different story. Life isn’t life for these people, it truly is survival. You have children and elderly who don’t haves beds, or even sheets to sleep under. Entire families have gone days without food. Some walked miles and miles along the intestates without a destination, just hoping something better would turn up. Riding into the city faces looked at our convoy with broken faces, knowing that everything, everything was gone. Nothing. No clothes, no homes, no cars, no food, no water, no photographs, no computers, no phones, no anything. And that’s also a mind-blowing thought.

As far as looting and all that was so publicized on the news, I didn’t see much myself. Some of the fires we saw were said to be started by criminals running ramped in the city, other were set by “natural” causes such as broken gas mains and fuel lines. While some parts of New Orleans was in facvt dry, the “80%” flooded number was indeed true. Seeing entire neighborhoods submerged was quite a sight. Occasionally, we’d see personal belongings on roofs such as blankets, water bottles, chairs… But no people. While we didn’t know the fate of everyone, it was a mental reassurance to say to yourself, “They must have already gotten to them,” otherwise, I’d have killed myself of the thought of even more dead bodies.

Anyway, enough of this depressing blogging. Like I said somewhere yesterday, I’ve pretty much decided September isn’t a good month (9/11 and my wife; sister and all…) and now this. While on that note, I’d ask we all take some time to remember those lost in 9/11 (Katrina victims of course too - they need it more they anyone right now), and all those affected by it.

::Sigh::

Well, at least I came home to my wife, kids, and some freshly washed Mopars. My wife figured after everything, she’d wash the cars for me. Amazingly wonderful of her, considering she lost her sister just 4 years ago in 9/11. In most cases, I’d be happy the cars were washed, but this time, I know I’m just lucky to have a home and family to come back to. And that’s what really matters.

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The Dealer Question - Results

- The original question:

“This survey is going to be the basis of a Blog entry, so I hope the response is strong

The idea is this: We know the quality of CG vehicles is markedly improved. The dealer network has long been an Achilles’ heel. Is it still? What say you?

It’s my contention that the level of service at the dealer (who for most people ‘is’ the automaker) plays a large role in vehicle satisfaction and overall perception of reliability.

Comments & stories welcome!”

The original thread

28 votes

Excellent overall; both sales and service - 9 (32.14%)
Had a good sales experience, but service has been lacking - 5 (17.86%)
Service is great; gotta watch that sales staff! - 5 (17.86%)
Sales/service about the same: average - 4 (14.29%)
Neither are any good, the bums! - 5 (17.86%)

While it’s hard to be definitive with a small sample, the results are interesting. While saying that 32% of repsondents think their dealership experience has been good all around may not cause jumps for joy, it’s still significantly higher than any other category.

Intriguing that the 2nd and third questions equalled each other - and “average” garnered the fewest responses!

Some general impressions on the comments put forward:

- It didn’t surprise me at all that service was viewed as a bigger ‘deal’ than the sales area; simply because it’s visited more often.

- Some good points were made about support being lacking at the corporate level and them being held out to dry in front of an angry customer.

- An important point was made on the initial attitude of the customer; essentially don’t walk in with a chip on your shoulder with no reason.

- An obvious point maybe, but independent shops can be as lousy as any dealer (four transmission jobs on a 90 Acclaim attests to that..once was delivered with no coolant in the motor1)

So those are some of the highlights; some great stories in the original thread, linked above.

Thanks to all!
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Consider Current Events.

Looking at the behavour of some in New Orleans after the diasaster left by Katrina I find myself asking this question.

God forbid that we are invaded by another country whose intent it is to distroy as much of us as they can. How would the people behave when they no longer have cell phones, food stores, availability of other necessities such as water etc?

Would we turn on each other as they have in New Orleans? I hope not but current situtations and current evidence says otherwise.

What would you do given the most dire of situations like what some folks in New Orleans are facing?]]>

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