Comments on: Bad timing http://www.allpar.com/weblogs/2006/06/13/bad-timing/ Chrysler, car, and other discussions by Allpar contributors Wed, 10 Aug 2011 22:43:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: lilred http://www.allpar.com/weblogs/2006/06/13/bad-timing/comment-page-1/#comment-10077 lilred Tue, 20 Feb 2007 01:04:31 +0000 http://www.allpar.com/weblogs/2006/06/13/bad-timing/#comment-10077 Dave Was skimming thru some of you past blogs and came across this one regarding you washer and Sears. My wife and I just stepped up and purchased a front loader washer and dryer thru Home Depot. I have never been happy with Home Depot, you never can find anything and no one seems to want to help, but it's were we have the emergency credit card thru. The units arrived this past Saturday and were installed, about three hours later we found out that the washer was not working like it should. We called the LG hotline and spoke to a customer service person who told us how to reset the computer controls. This did not work and so we called back, they gave us a new number to call in the am. I called 6:30am Pacific Standard Time and there was someone really at the other end of the phone, after conveying my concerns I was told that we would get a call today Monday with a time when we would see a new washer. My wife called me to let me know that we would see them some time Thursday. What does this have to do with Chrysler, well a lot. At the dealership level Chrysler makes us jump thru hoops learning all sorts of customer service stuff, but man they do not practice what they preach. I am always finding out that they cancel my orders with out letting us know. You ask a question from the suppose of Experts and they act as if you are inconviencing them and that is there sole job is to support the dealer with answers to questions Heres and example a customer purchase a new 07 Aspen wanted Ventvisors, I ordered them in but they came with a Rams head on them. Turns out the latest accessory catolog is incorrect. After calling and waiting for 45 min on the phone I was told that MOPAR was aware of the problem and trying to fix it this was in November last week I sent an update to see if they had a new part number. I recieved a response of order the same part number that I had orderd in Nov. I am still waiting for a word back. Today I was trying to find out when a Back Ordered part would be available I was told some time in March. Some time how am I suppose to tell Mr and Mrs America that their car won't be fixed tell April???????? Oh and the best thing that happens is Chrysler has a customer 800 number for customer concerns, I love to get calls from them asking me what I am doing to fix a costomers vehicle when I am waiting for parts from Chrysler. So I look foolish get told they won't buy a Chrysler product again and leave for another brand. DCX continues to miss the mark on customer issues if they want a consultant on how to get things down all they have to is call me. Dave
Was skimming thru some of you past blogs and came across this one regarding you washer and Sears. My wife and I just stepped up and purchased a front
loader washer and dryer thru Home Depot. I have never been happy with Home Depot, you never can find anything and no one seems to want to help, but
it’s were we have the emergency credit card thru. The units arrived this past Saturday and were installed, about three hours later we found out
that the washer was not working like it should. We called the LG hotline and spoke to a customer service person who told us how to reset the computer
controls. This did not work and so we called back, they gave us a new number to call in the am. I called 6:30am Pacific Standard Time and there was
someone really at the other end of the phone, after conveying my concerns I was told that we would get a call today Monday with a time when we would
see a new washer. My wife called me to let me know that we would see them some time Thursday.
What does this have to do with Chrysler, well a lot. At the dealership level Chrysler makes us jump thru hoops learning all sorts of customer service
stuff, but man they do not practice what they preach. I am always finding out that they cancel my orders with out letting us know. You ask a question from the suppose of Experts and they act as if you are inconviencing them and that is there sole job is to support the dealer with answers to questions
Heres and example a customer purchase a new 07 Aspen wanted Ventvisors, I ordered them in but they came with a Rams head on them. Turns out the latest accessory catolog is incorrect. After calling and waiting for 45 min on the phone I was told that MOPAR was aware of the problem and trying to fix it
this was in November last week I sent an update to see if they had a new part number. I recieved a response of order the same part number that I had orderd in Nov. I am still waiting for a word back. Today I was trying to find out when a Back Ordered part would be available I was told some time
in March. Some time how am I suppose to tell Mr and Mrs America that their car won’t be fixed tell April???????? Oh and the best thing that happens is Chrysler has a customer 800 number for customer concerns, I love to get calls from them asking me what I am doing to fix a costomers vehicle when I am waiting for parts from Chrysler. So I look foolish get told they won’t buy a Chrysler product again and leave for another brand.
DCX continues to miss the mark on customer issues if they want a consultant on how to get things down all they have to is call me.

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]]> By: Rich http://www.allpar.com/weblogs/2006/06/13/bad-timing/comment-page-1/#comment-813 Rich Tue, 13 Jun 2006 22:32:36 +0000 http://www.allpar.com/weblogs/2006/06/13/bad-timing/#comment-813 Oh, you're so right there. I was reminded of a story about a guy who tried to buy a '96 Firebird without success; I loved the story so much I put it online: http://home.earthlink.net/%7Erichhutch/letter2.htm It ends thusly: "In the last twelve years I've owned more than a dozen new and project/hobby vehicles, not counting the three motorcycles. I'm 33. Let's figure, assuming some advances in medical technology, that I'll have until I'm 70 to enjoy my automotive hobby. Figuring conservatively, that gives me the potential for another forty cars or so. I've never owned any GM product, let alone a Pontiac. Would you like to guess how many of those potential cars will be Pontiacs? How many will be GM products? Here's a hint: it' s the same number for both answers and if you add it to itself it doesn't get any bigger. I'm really glad to hear you had a record year last year. So sorry I couldn't do my part to help out." It's long, but illuminating... I am hesitant to recommend people/places/stores unless I'm supremely sure of the establishment. Oh, you’re so right there. I was reminded of a story about a guy who tried to buy a ’96 Firebird without success; I loved the story so much I put it online: http://home.earthlink.net/%7Erichhutch/letter2.htm

It ends thusly:

“In the last twelve years I’ve owned more than a dozen new and project/hobby vehicles, not counting the three motorcycles. I’m 33. Let’s figure, assuming some advances in medical technology, that I’ll have until I’m 70 to enjoy my automotive hobby. Figuring conservatively, that gives me the potential for another forty cars or so. I’ve never owned any GM product, let alone a Pontiac. Would you like to guess how many of those potential cars will be Pontiacs? How many will be GM products? Here’s a hint: it’ s the same number for both answers and if you add it to itself it doesn’t get any bigger.

I’m really glad to hear you had a record year last year. So sorry I couldn’t do my part to help out.”

It’s long, but illuminating…

I am hesitant to recommend people/places/stores unless I’m supremely sure of the establishment.

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