> i love Chrysler too much to sell any other brand, no matter what kind >of money i could make selling Corollas and Camrys, the down side is >that the average number of visitors arriveing at our show room is less >and less
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As a Chrysler customer I can say Chrysler’s biggest failure is in customer service. I bought my PT cruiser the same year my sister bought her Toyota. I have spent over $6,000 in engine repairs on my three year old car. No response from letters of complaint to Chrysler.

My sister’s Toyota in the same period has only needed basic maintenance and wiper blades.

My PT is the first New car I’ve purchased, it is 3 years old with 57,000 miles. I’ll never purchase another Chrysler product, not only is the quality poor, but the customer service is non-existant. I’m out of warranty so I have no recourse. But I can express my opinion to everyone I know. Chrysler has lost a customer in me. I don’t expect much, but it would be helpful if they would provide some solution or perhaps meet me half way on some of these failed components.

A sign of doppy management is when they stop doing their jobs and start looking for “partners”. It is all about putting out great products. When products get outdated from management falling asleep in the comfort of a few good sales quarters — two things happen.

First, like GM they admit they were asleep at the wheel and take personal responsiblity by putting their careers and image on the line and start to rebuild the company and product line.

Second, like Chrysler and Nissan — you say it is a structural problem beyond your control and that a merger and/or new partnership is needed. So you sell the idea that a company is sort of like an investment and not a business — this is a great distraction when you talk to your shareholders as they will actually listen to this BS like it is actually true. Well a company is something to INVEST IN; but it is not an INVESTMENT internally. Perception is everything so when these top execs get scared they talk to shareholder in a way to distrack them from the fact the company is being run poorly; by talking about share value and manipulation instead of the products etc they are making.

Anyway, not good what Chrysler is doing now. They should be focussing on new products etc; but cannot do any proper planning now that they are looking for a buyer. This is also why the decisions they do make look so out of sync with what they should be doing. Think of when you are selling your house, you patch things together by looking backward and not forward — so you fix that old boiler in the basement or repair the roof; when in fact a major renovation should be done with modern upgrades if you were keeping the place. So in Chryslers case to build up Dodge Trucks and SUVs as that is what you are advertising on the for sale sign (what you are known for, looking back and not forward).