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Now and then, a mechanic or sales guy writes to complain that our “dealer lies” page only presents one side of the story. Each time, we have sent down the same challenge: provide us with the other side. Guy Oakes, from Australia, is the first to take us up on it. Let’s give him a hand for his courage and initiative!
by Guy Oakes
I’ve been enjoying your site for many years now, it’s really comprehensive.
I have been a Mopar nut forever and have a dream job. I am the sales manager at one of Australia’s largest Chrysler-Jeep (CJ) dealers - not really a big deal when you consider that we sell maybe 25 cars a month ! CJ are certainly not the big player in this market like they once were - but we’re working on it !
The reason for my letter comes from reading the very entertaining "dealer lies" articles. I don’t doubt for a moment that these anecdotes are all true - I’ve even heard my own staff telling some whoppers. There is simply no excuse for this kind of behaviour, whether it’s someone covering themselves for forgetting to order a part or something worse like blatantly ripping some poor sod off.
To be fair, when it comes to the sales process, the shoe is definitely on the other foot. As a salesman, you cannot lie and get away with it. Product information is so accessible these days and there are very strong consumer protection laws and sytems in place (Americans, remember - he’s in Australia). It’s a good thing.
I suggest that Allpar add a “customer lies” page. It might just put things in perspective and provide some entertainment for those who have not been in sales.
And here’s his starter list. Anyone care to add to it?
Carl Payne wrote up some other customer lies in his “the other side” article, including:
Add to the list!
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