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The Millennium Branding System and the Motor Village company dealership
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Jan 14, 2021
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The FCA US Customer First Award
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Why would you lie to your repair shop?
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The 2012 Chrysler Super Bowl Ad: Halftime in America via Clint Eastwood
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Chrysler Ads
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2014 Super Bowl Ads for Jeep and Maserati: Restlessness, Strike
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2013 Jeep, Ram Super Bowl Ads: Whole Again and Year of the Farmer
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2013 Ram Super Bowl Ad: Paul Harvey and the Year of the Farmer
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2015 Chrysler and Fiat Super Bowl Ads: Blue Pill, Wisdom, Beautiful Lands
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2017 Alfa Romeo Super Bowl Ads
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2014 Chrysler Super Bowl Ad: America’s Import (with video)
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Valiant through Advertising: the 1960 compact car launch
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'twas two days before Christmas and the repair shop was busy
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How can you tell you are going to get fired?
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Top 5 Tire Misunderstandings
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Five ways to make a 100,000 mile car feel new again
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Manners at the repair shop
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Jan 14, 2021
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Why we won’t help: The difference between helping and enabling
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My karma ran over my dogma — is it just me?
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Jan 14, 2021
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Five ways service writers fail
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Top 5 Useless Phrases in Auto Repair
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A fair pricing guide for repair shop owners and managers
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How to Hire and Keep Mechanics
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The “Bad” Customer Types for Independent Mechanics and Repair Shops
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Ernie Voss, retired Dealer Zone Rep, Dealer Placement Manager, and Chrysler Corporation employee
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’Tis the season!
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Jan 14, 2021
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Automotive Dispute Resolution
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Getting Good Dealer Service
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The Hidden Warranty (and secret Chrysler warranties)
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Ordering, tracking, and buying a Chrysler car in 2012
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Confessions of an Ex-Mechanic ("Cass")
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1998 Chrysler, Plymouth, and Dodge USA List Prices
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The Best Shadetree Mechanics In Town
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List of dealers whose franchises were revoked by Chrysler in 2009
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Resolving Mail Order Disputes
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