I purchased a 2015 Jeep Patriot on 1//5/15. On 1/12/15, the first day it rained since I had the vehicle, I came out of work to discover it appeared to be "raining" inside my vehicle. Water was coming in from the dome light above the dashboard. Water got all over the radio, heat vents, control knobs, gear shift, and console. I immediately drove to the dealership. The service department said they would take care of everything and I dropped the car with them. I then went to speak with the sales manager. I was very upset set. The car was a week old and only had 156 miles on it. I wanted the car replaced because I didn't feel as though I should have to pay for a water damaged vehicle. The sales manager took down my information and said they would have to check out the car first. As soon as I got home, I called Chrysler Customer Assistance and started a case with them indicating what happened and that I wanted the car replaced. I was assigned a case manager on 1/15/15. She told me she would do some research and then present me with my options. It is not 2/16/15 and I have still have not had a resolution with my case manager and the Chrysler Resolution Team. My case manager has not provided me with updates within the 2-3 business days that she said she would. She is NEVER available to reach by phone (I've tried calling multiple times at various times through out the business day). When I do speak with her, which was once a week (if that) she would give me answers such as "I'm working on your options" or "I'm waiting to hear back from the dealership." This has been completely frustrating, with the most frustrating part happening yesterday....My dealership has been trying to work with my case manager. The owner of the dealership has encountered the same issues in terms of trying to get in touch with my case manager and waiting long periods of time for a call back. My dealership came up with a resolution, which I agreed to, in which my current (water damaged) vehicle would be exchanged with a new vehicle and the financing would stay the same. My dealership came up with this option because I have not yet received my title yet in the mail which delays a "trade in"/"buy back" option. My dealership presented this option to the my case manager at the resolution team. She was unwilling to accept this option. When I spoke with after this news, I explained again how I was sold a defective vehicle that sustained water damage and how I should not have to pay any money out of pocket for being sold a defective vehicle (I have been saying this all along...no one seems to listen). My case manager will only offer the "goodwill program" which will have costs on my end and that cannot even be done for another month or so because I do not have a title yet. I am extremely frustrated because this whole process should not have happened in the first place buying a brand new vehicle and the fact that the dealership is will to help me and Chrysler Resolution Team is being inflexible and treating me so poorly has been so upsetting. I feel trapped with my water damaged vehicle and looks like I will be going to arbitration now. The Chrysler Resolution Team did not work with my dealership and did not keep their promise on providing me with more than one option and calling back within the 2-3 business...such an awful experience with them! And still NO resolution.