In need of some advice. I warn you it's a novel and I apologize for the length. It's worth the read. Iwent to my local dodge dealership Friday. I have bought two cars from here is the past 16 months to include a 2015 charger sxt plus se with ral package with about every upgrade worth having. So needless to say I have spent a good amount here and have a good relationship with the salesman I've used both times. I decided to buy my wife a 2016 journey crossroad plus loaded to the brim because she needed a nicer car that was better setup for her and my 1 year old daughter. I find the car and it's got everything we wanted and a couple other things I didn't really care about but were preconfigured. The only must have equipment was the backup camera. The dealer agreed to throw it in for free and it would be installed the following Monday. Satisfied both parties were getting a good deal we closed it and all was well. Wife loved the car and was in the garage or reading her user manual that whole night. Monday rolls around and the salesmen who was supposed to call to tell me the time the service dept would do the install is yet to call. At noon I call him and asks what was going on. He said they set me up with a 3rd party audio install store about 45 mins away for my install. Confused how a 3rd party could be installing mopar certified equipment and the warranty still cover it. He tells me the 2016 cameras are not even in the ordering system from dodge yet so they are setting me up with a guy who "fixes" the 2015 camera to talk to the uconnect system via a custom software he's designed. So I happen to write software and code as a career and am very experienced. The first thought was as soon as u connect updates this guys software will need patched to work. In addition this very well could cause my camera to not work point forward. Not to mention it's not what I was assured of, not what I paid for in the buyers contract and would be a subpar half assed solution. I relay this to my salesmen who goes and gets his sales manager. This asshole tells me my paper doesn't say mopar and any camera Is them satisfying the deal. I explained why the camera is not adequate and the reasons why. He calls the software guru and asks me to explain my concern so he can educate me. I gladly take the phone and nick who sounds half asleep and too busy. I ask about his software and he says it's all custom code he wrote on his Mac. I ask him what language it's written in (Python, Java, ruby) and he says English. I ask again saying what type of script he used. Nick then tells me he doesn't have any custom software, he simply cuts into the dodge video harness and attaches a 3rd party modulator. He also doesn't use mopar cameras they use ones you can get from Walmart for 50 bucks. It doesn't interface with uconnect it actually just uses the power source to take control of the monitor since it's wired on the same fuse as the reverse lights. I ask nick about voiding the electrical warranty or possibly frying the ecu. He hangs up on me. The sales manger is dumbfounded and says he has never installed an after purchase camera in dealer and every one that has been bought in the past 5 years went to this shop. So to recap, charged for mopar or factory parts, they pay some jack [I should have my mouth washed out with soap for using such terms] less, pocket the difference and the customer gets non certified parts that are sub quality and may short the car or fail. He then tells me that they don't have the same car I bought on the lot and the closest they have is one with some extra add ons that'll cost $1400 more than the other vehicle. My trade is already gone to the shop to have a transmission swapped because it was needed. I can either keep car 1 without any way to have a dodge camera installed, take car two and hand over 1400 to this prick who insulted me and said its your car regardless and mopar don't matter, or get my trade in back and pay for whatever repairs they found needed. I took car two paid the extra and thought this would be as simple as a phone call to the GM who was out to make it right. I call and ask for my call back and get told he's in tomorrow. I also contact dodge corporate to report a dealer who is using bait and switch to steal money from customers and also dump subpar non oem components that irreversibly destroy the wiring harness of brand new vehicles and leave them at risk for equipment failure and potential safety risks. He informs me that it's on me as the consumer to make sure it's oem. Regardless if it's at a dealer parts department and ordered out of the dodge book and paid at the package rate. It's not their policy to concern themselves with dealerships practices regardless of the risk or overtly shady practice. He also went on to let me know mops parts are the only parts covered under warranty so this matter isn't really in his scope. Waited for the GM to call all day and I hear nothing. Call and am told he's out. I cal an hour later and he is not around. 2 more calls later and nothing. No call from this asshole all day which leads me to believe he is aware and supports this type of behavior. At this point, what do I do? TLDR: got lied to at dealer and when looking into it find out they have screwed hundreds of customers and also left me no option but to pay more to get what was promised. Dodge doesn't care, GM won't call me back.