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Computer question for dealership employees...

Discussion in 'Car Dealer Hangout' started by page2171, Sep 20, 2016.

  1. page2171

    Level 2 Supporter

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    So, this is a bit of a different question than normal (mods feel free to move if I put this in the wrong forum).

    For a computer networking class I'm in we have an assignment to design a network for a new car dealership. To make this somewhat realistic (I'm a bit of a perfectionist in this way) I'm trying to figure out a basic breakdown of the people that would work in a dealership.

    I know there will be a Sales Manager, Salesmen, and finance guys. I'm sure there are more, but that is just what I'm familiar with. Anybody care to chime in and fill in the blanks?
     
  2. Bob Lincoln

    Bob Lincoln "CHECK FAULT CODES"
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    Parts manager and workers; mechanics. Both would need some kind of internet access for parts manuals and service procedures.
     
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  3. valiant67

    valiant67 Rich Corinthian Leather
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    And to download software flashes for service.
     
  4. Dave Z

    Dave Z It's me, Dave
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    The “tech advisors” (a fancy name for “guys who write down your complaints”) constantly interact with the corporate database which is s.l.o.w. and probably very very poorly designed, sending far more information than it needs to (just guessing based on what I've seen at FCA and over the years).

    There are also graphics that must be sent and those are probably usually not optimal, either. This happens pretty constantly. You would need failover, too — some sort of backup — e.g. if you have DSL as your primary hookup you would need cable, satellite, cellular, even dialup so there is always some sort of a connection.

    The service guys actually will be the heaviest users. I've seen the sales and finance systems and they could probably work by dialup! It's almost all text. That may have changed now or it may vary by system but text is usually easy enough, and most of the time the salesmen are talking with customers rather than accessing options and such on the computer.

    Posting in the dealer area may be sensible.
     
  5. ImperialCrown

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    DealerConnect is the private go-to website for dealership sales, service and administration employees.
    Communication with the vehicle from the FCA database for updates takes place over a secure Ethernet link.
     
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  6. page2171

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    Thanks for the input...keep it coming. In the mean time I'm going to post in the dealer area as well.
     
  7. ImperialCrown

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    I will combine the threads in the Car Dealer Hangout to keep this discussion congruent.
     
  8. page2171

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    Thank you!
     
  9. Dave Z

    Dave Z It's me, Dave
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    Except at check-in with the handheld device, when the VIN, error codes, and other data are sent wirelessly. (That's new.)
     
  10. Doug D

    Doug D Virginia Gentleman

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    We had our Journey in for its annual state safety inspection recently and I noticed how they connected a small unit to the connection under the dash which transmitted the data (VIN, etc) to the handheld unit the service writer had. I thought that was pretty neat.
     
  11. ImperialCrown

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    There is a lot of wireless (Bluetooth) technology within the dealership now. Wi-Fi can be found throughout, for both employees and customers on the premises.
    A wireless connection between a car and a piece of test equipment, state inspection terminal or online diagnostic terminal means that we break fewer connection cables.
    Cables between the car and the terminal were always in need of regular replacement due to pulls, wear and tear. It was maddening when they would first become intermittent before failing completely.
     
  12. FreeLantz

    FreeLantz Well-Known Jeeper
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    General Manager
    Assistant GM (in some larger stores)
    Administrative assistant

    General Sales Manager
    New Car Sales Manager
    Used Car Sales Manager
    New and Used Car Desk Managers - usually three or four of each
    Salespeople - Let's say twenty of those to make a nice round number

    Finance director
    Finance managers - probably three or four
    Finance administrative assistant

    Service Director
    Service Writers - four or five typically
    Techs - A dozen or so is the average for a franchised dealership

    Parts Director
    Parts counter help (internal)
    Parts counter help (external)

    Not to mention... in some stores...

    Inventory manager
    PR/social media coordinator
    Human resources personnel
    In-house photographer(s)
     
  13. page2171

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    Thanks guys! You are all awesome! This is really helping me visualize things.
     

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