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FCA dead last in latest JD Power Customer Service study

Discussion in 'Mopar News and Rumors' started by aldo90731, Mar 17, 2017.

  1. Erik Latranyi

    Erik Latranyi Well-Known Member Level III Supporter

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    You measure it by asking the right questions. How did the customer feel about the vehicle before purchase and what surprised them after purchase? Things like that.

    Yes, 3 year dependability is more important.....I totally agree. I am just saying that Chrysler typically scored higher because their vehicles were aspirational.....like the Hellcats and Vipers.
     
    Citation84 likes this.
  2. Dave Z

    Dave Z It's me, Dave Staff Member Supporter

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    They excelled in “surprise and delight” in the LH-Neon era by making the cars surprisingly useful. Hey, look, the car’s smart enough to shut off the trunk light after ten minutes... the stereo still sounds great... I can get the spare tire out without emptying the trunk... hey, jumper cable attachments! ... and so on. Things that you say, “Hey, that’s clever” to.

    A lot of those got cut under DCX — remote window lowering, windshield-wiper defrosters, etc.
     
    jerseyjoe, somber, Citation84 and 3 others like this.
  3. MJAB

    MJAB Active Member

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    1,868
    Top 10 Most and Least Complained About Cars
    iSeeCars.com - Thomas Lee - February 9, 2017
    http://blog.iseecars.com/2017/02/09/top-10-most-and-least-complained-about-cars/

    iSeeCars.com analyzed vehicle complaints from the National Highway Transportation Safety Administration (NHTSA)’s database of Consumer Complaints for cars from model years 2005-2016.

    Top 10 Models with the Highest Safety Complaint Rates
    Rank Model Complaints per 10k Cars Sold
    1 Chrysler 300 66.7
    2 Jeep Grand Cherokee 63.6
    3 Chrysler Town & Country 63.3
    4 Jeep Wrangler 60.9
    5 Toyota Prius 51.4
    6 Dodge Caravan/Grand Caravan 49.6
    7 Ford Edge 49.2
    8 Dodge Charger 48.1
    9 Ford Fusion 42.4
    10 Nissan Murano 38.5
    Average for All Vehicles 26.8
    Note: Models with less than 750,000 unit sales from 2005-2016 were excluded

    Top 10 Models with the Lowest Safety Complaint Rates*
    Rank Manufacturer Complaints per 10k Cars Sold
    1 Kia Forte 3.5
    2 Kia Soul 6.5
    3 Chevrolet Silverado 1500 6.5
    4 GMC Sierra 1500 8.6
    5 Nissan Sentra 9.3
    6 Ford F-150 9.3
    7 Subaru Forester 9.4
    8 Lexus RX 10.6
    9 Toyota 4Runner 10.8
    10 Nissan Rogue 11.1
    Average for All Vehicles 26.8

    Average Safety Complaint Rates by Vehicle Category
    Category Complaints per 10k Cars Sold
    Pickup Trucks 12.9
    Average All Vehicles 26.8
    Passenger Cars 27.5
    SUVs/CUVs/Minivans 31.9

    Top 10 Brands with the Highest Safety Complaint Rates
    Rank Brand Complaints per 10k Cars Sold
    1 Jeep 57.1
    2 Chrysler 57.0
    3 Tesla 49.8
    4 Dodge 49.6
    5 Mini 46.5
    6 Jaguar 36.6
    7 Volkswagen 31.7
    8 Fiat 31.4
    9 Smart 31.2
    10 BMW 28.5
    Average for All Vehicles 26.8

    Top 10 Brands with the Lowest Safety Complaint Rates
    Rank Brand Complaints per 10k Cars Sold
    1 Porsche 11.1
    2 Subaru 14.1
    3 Lexus 14.2
    4 Land Rover 15.2
    5 Volvo 15.3
    6 Kia 15.6
    7 Acura 16.0
    8 Honda 16.9
    9 Ram 17.1
    10 Mitsubishi 17.7
    Average for All Vehicles 26.8
     
  4. Ian

    Ian Car Freak

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    Remote window lowering? Really, I didn't know. Which model(s)?

    There was so much decontenting under the Daimler era. I remember the Stratus has an illuminated key ring on the steering column. The minivan has wiper de-icers...
     
  5. Chase300

    Chase300 Member

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    486
    Why do you want to remote lower your windows?
     
    Ian likes this.
  6. GasAxe

    GasAxe Active Member

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    Vent the heat in the summer? Surprise your friends at the car wash?
     
  7. Chase300

    Chase300 Member

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    Help someone grab some extra change or cell phone you left behind?
     
  8. BEEAH

    BEEAH Member

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    Yay! One of mine made it in there! WOO :D
     
  9. Doug D

    Doug D Virginia Gentleman

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    Our 2010 Journey has this feature. After unlocking it remotely, press and hold the unlock button on the fob and the front windows will go down. Nice when it is 95 F - 100 F (and humid). At least some of the heat can escape before you get into a 120 F interior.

    Remote Open Window Feature
    This feature allows you to remotely lower both front door
    windows at the same time. To use this feature, press and
    release the UNLOCK button on the RKE transmitter and
    then immediately press and hold the UNLOCK button
    until the windows lower to the level desired or until they
    lower completely.
     
    jerseyjoe and Ian like this.
  10. UN4GTBL

    UN4GTBL Active Member

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    I'm not sure about other vehicles, but our 2011 Caravan has the remote window lowering feature, and it's great...when the remotes work

    They disabled it for 2012+ models.
     
  11. Dave Z

    Dave Z It's me, Dave Staff Member Supporter

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    In the LX cars, I believe it lasted through 2012 but ended in 2013, I could be wrong. I wish I had it. I have always wanted that. VW had something similar but you had to actually be at the car to use it.
     
  12. Citation84

    Citation84 Member

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    Now that makes sense, Erik. To a layman like myself it sounded too "precious" to be a valid metric. And I would have to agree with the aspirational part. Even not actually wanting a Hellcat or a Viper, it reflects well on the brand that it offers energetic and outrageous vehicles people fantasize about owning.
     
  13. Citation84

    Citation84 Member

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    305
    I get it. More than just tech for tech's sake. I am too grounded in just reliability & long term ownership prospects and ease of maintenance. Too grounded. I overlook the other things like what you just mentioned, Dave.

    The one thing I didn't miss was the ignition switch in the Sebring/200 and Avenger's dashboard. Now that I noticed. And that "surprised and delighted ".
     
    Dave Z likes this.
  14. Ian

    Ian Car Freak

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    1,354
    Interesting! I'll check the owner's manual to see if my '06 has that feature.
     
  15. valiant67

    valiant67 Rich Corinthian Leather Level III Supporter

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    I can't speak for Charger or 300 but this wasn't present on the 2012 Challenger.
     
    jerseyjoe and Ian like this.