Yeah, how exactly does the consumer punish a bad dealer when all the local dealers try to one-up each other in how bad they treat you? I would say that our Buick dealer down in Smyrna is the best of the bunch. The one in Elkton is not so good. The Carman Ford dealer wasn’t too bad. The Carman and Newark CDJR dealers are equally the worst of the bunch. I haven’t set foot in any of them in about a year since I’ve been taking our fleet...including the Audi...to an independent shop. If I could buy cars from that mechanic I absolutely would. They’re ALWAYS nice, they actually say hello! (Amazing, right?). If they don’t fix something right the first time, they make sure it gets fixed and they treat it as a priority. And I’ve gotten at least 4 loaner vehicles now, free of charge. They’re old beaters, but they’re better than nothing and I’m extremely grateful. They even offered to deliver my Mustang to me last week, but I was able to get over there to pick it up. I’ve NEVER once been given a loaner at any of the actual dealerships I’ve used going all the way back to 1998. They’ve always been in use or I didn’t purchase so-and-so contract so I couldn’t get one...they never even offered to help get a rental. I never asked the guys at the independent shop, they offer each time I go in there. I don’t expect it, and only use it when absolutely necessary...I don’t want to use it when someone else might need it more than I do. They make you feel like they actually want your business...so I give them all of ours.