Those aren't vehicle ratings. Those are the sales satisfaction ratings (in other words, how well did the dealership do when you purchased the vehicle). I received this survey last year for my Renegade. There wasn't a single question on the survey about the vehicle itself, just the rating of the ability to research, comparison shop, and purchase the vehicle. These aren't quality or dependability ratings. These are just the ratings of the sales process at the dealer for each brand.