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Goodbye Rockauto :(

Discussion in 'PT Cruiser' started by mr2tim, Jan 23, 2017.

  1. mr2tim

    mr2tim Member

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    Hi Guys,

    Been some time since I've gotten here to post. I'll be posting my wife's 01's Timing Belt work soon. (I've mentioned doing it before but put it off.)

    However, here's a sad letter to Rockauto about my purchasing parts for this work. I post this for other owners to know about and to make intelligent purchases accordingly.
    -------------------------------------------------------
    I HAD been ordering parts from Rockauto for at least a decade. Sadly this is ending today, due to your EXCESSIVE shipping fees.

    I'm performing a timing belt and water pump replacement on my wife's 01 PT Cruiser. It's a big ticket purchase for me, a retiree on a modest budget nowadays.

    The parts totaled $155. Then, Rockauto added $50 in shipping fees. Yep, Rockauto raised the price a whopping 30% [​IMG]

    Un-fortunately for you Auto Parts Wholesale has the same price for parts with no shipping fees what-so-ever. So, since I'm buying by price I will not be buying from Rockauto.

    As a very experienced parts purchaser, and a professional estimator by trade, I see Rockauto has slipped into the typical successful American business spiral into greed and excessive profit taking. Take this note to management. They need a wake up call.
    ------------------------------------------------------

    As always, I look forward to any comments on anything I post.

    Mr2Tim
    SupercharZed ToyZ RacZing
    Boca Raton, Fl
     
  2. chuzz

    chuzz Well-Known Member

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    This topic is being flogged on another forum. I won't mention which one, but Mr2Tim knows! LOL
     
  3. valiant67

    valiant67 Rich Corinthian Leather
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    Hmm, so a corporation wanting to make money is greed, but you wanting to save money is not greed.
    I would not call either greed - both you and the corporation have conflicting financial interests and you both have the right to pursue your financial goals.
     
  4. Bob Lincoln

    Bob Lincoln "CHECK FAULT CODES"
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    While Rockauto shipping charges are unusually high, I find that the parts prices are low, and the total is in line with any auto parts store.
    Example: fuel filler pipe for my truck was $85, and at Advance Auto it was $131. Recirc air door motor was $21 for my wife's car, and was $31 at local stores. Shipping was $5.

    Often the parts arrive a couple of days earlier than predicted. And the brands are really good, sometimes it's new old stock of brands that have gone overseas in recent years, and you get the older, better stuff.
     
    russ93spirit likes this.
  5. Stratuscaster

    Stratuscaster Vaguely badass...
    Staff Member Level III Supporter

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    I can't tell if we are dealing with high shipping costs because of high shipping rates from the carriers, or if RA is being accused here of padding the shipping charges to make money (which happens more often than one might think.)

    If I can get the part I need for a similar price locally, I will. If I can't - and I can wait for shipping - then I'll often go with RA.
     
    Shane Estabrooks and Dave Z like this.
  6. Lee N. Burns

    Level 2 Supporter

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    I've heard shipping prices are way up from all the major carriers, regardless of what is being shipped. You might want to tell RA you're sorry.
     
  7. Doug D

    Doug D Virginia Gentleman

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    Rockauto's shipping charges are okay for light weight parts. A few years ago I needed brake rotors (admittedly on the heavy side). The price at RA was good, but by the time shipping charges were calculated it was significantly more than getting the part locally.
     
    MPE426HEMI likes this.
  8. Dave Z

    Dave Z It's me, Dave
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    Yup. You have to be careful when you buy from RA. They do tell you when parts are shipped from different warehouses. It takes some practice...
     
    MPE426HEMI likes this.
  9. ka9yhd

    ka9yhd Active Member

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    Yes I have always know that on heavier parts they will kill you on shipping.

    Now with that said, last year I had purchased a set of rear brake drums for my 92 Grand Voyager from RA. Since the drums were on a close out price of $5.00 each and they were still cheaper with the shipping fees included then sourcing them locally.
     
  10. DC-93

    DC-93 Active Member

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    I have found the lowest rates and fastest service is USPS for most anything, even heavier stuff.
    Shipped some tires to a guy and the cost was 1/2 of the FedEx or UPS quotes.

    Who does Rock use?
     
    Dave Z likes this.
  11. valiant67

    valiant67 Rich Corinthian Leather
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    It depends. I've gotten most deliveries from the Fed Ex or USPS. They will identify the carrier on the order screen when you select the shipping method.
     
  12. Dave Z

    Dave Z It's me, Dave
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    Yup, businesses get a special rate from UPS and FedEx. USPS is always better for normal people. UPS may be easier to deal with.
     
    #12 Dave Z, Jan 24, 2017
    Last edited: Apr 7, 2017
  13. mopowered

    mopowered New Member

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    I was going to order a $38 dollar tailpipe for my 94 dodge 1500 shipping was $ 68 dollars i ended up getting it from AAP for $48 dollars with free shipping . They need to get better shipping rates like summit racing has .
     
  14. Crawdaddy

    Crawdaddy Member

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    I just when on rockauto and pulled up a water pump and timing belt kit for a 01 PT and the shipping charge was only $7.99 for me. Not sure how you got it up to $50. $115.47 shipped for a gates pump and timing kit. Shipping is a little high sometimes but a have never seen anything that out of wack.
     
  15. jaba2017

    jaba2017 Member

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    I have found in most cases RA's prices out way what they charge for shipping and several suppliers charge more for over size items.
     
  16. mr2tim

    mr2tim Member

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    Gentleman, you may have missed the point. Every single part in the timing belt order had a $tag of it's own, for a "total" of $50. RA sent their parts in >(1) one< lite-weight box for $50.
    Mr Valiant?, if a retired gent on social security wants to save money, is it really greed, really now??? I'm not running a markup business here, as you imply. This is my wife's car.
    Granted, RA can do good on single items and yea, shipping companies are worth a $study.
    Yur right Dave, I will "be careful" when I buy from RA, after I chill down some. :cool:
     
  17. 1999 White C5 Coupe

    1999 White C5 Coupe Well-Known Member

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    I'm a little confused after reading your original post and all subsequent posts.

    If you did not agree with the $50 shipping charge - why did you place the order and pay for it?
     
    MPE426HEMI and Bob Lincoln like this.
  18. Meester Beeg

    Meester Beeg Active Member

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    I ordered brake drums, shoes and hardware for the Dakota and shipping was quite reasonable. IIRC it was around $15.
     
  19. MPE426HEMI

    MPE426HEMI Well-Known Member

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    It really depends on what you are buying (size/weight) and shipping method chosen. (And of course, where you are on the planet). I've found that some items, even with shipping, are still cheaper than buying it local. Other items are however crazy with shipping charges. So, you have to check the total in the shopping cart before committing. RA has some great brand named parts and better quality parts then I've been able to find locally. Some at really great pricing too.
     
  20. mr2tim

    mr2tim Member

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    Months later and nothings changed. Looked for a thermostat and new seal. Same crap different day.
    Thermostat and the seal for $9.80 (sure, that's a great price right?)
    but then, 2 each $2.99 shipping fee= $6

    I'm sorry fellas, but if you cannot see a problem with 66% of the selling price for shipping then your lost in the math.
     

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