I took the Durango in for an oil change yesterday. A young family was behind me in line (mother, father and a 3? year old). Lady is talking about how this time she's had to add oil several times since her last oil change but never had to before. We all schlep off to the horrid waiting area. But get this - in 15-20 minutes the service writer comes in and tells her that he's already contacted FCA, a replacement engine has been approved under warranty, Enterprise is on the way with a rental Caravan for her. All she has to do is complete the Enterprise paperwork, the rental is covered at no cost to her. The engine is expected in by Wednesday and she should be back in her Cherokee within the week. I didn't ask her the mileage when we were talking, but it was a 2015 2.4 Cherokee. The point isn't that the engine failed, but how nicely she was treated. She didn't have to gripe and complain because the Jeep started using oil. The tech simply found the engine had issues (I'm guessing blowby or some other obvious sign of failure, there wasn't time to do a compression test). By the time my oil change was done and my Durango ran through their car wash, the family was being shown the Caravan by the Enterprise rep.