I like my Journey overall, but Chrysler's STAR case system/manager and Dodge's 'independant'(Chrysler support line loves to use that word - as if the Dodge dealers I have taken my car to are not associated with them) dealers' service are another story. Like you, I have been having an intermittent no-start problem for over a year now. I have gone through three Dodge service locations - Nanuet NY, Meriden CT and now Wallingford (where the car has been for over a week with no offer to supply a loaner car). Last year I left the car with Rockland Dodge, where it was bought new. I had an extended warranty from 3rd party. They told me the starter was probably the problem, but would not guarantee that was the cause - so my warranty would not pay for it. They replaced the battery instead. The problem occurred not long after and I brought car to Meriden Dodge - they could not duplicate the problem. The problem continued on and off, brought car to Executive Dodge in Wallingford. They did TSB for starter ground wire. The problem occurred months later - back to Wallingford, did S03 recall WIN replacement, flashed keys. The problem occurred a few weeks later - back to Wallingford - new keys. The problem continued on and off, could usually start car by stepping on brake and pumping gas pedal. When this no longer worked - back to Wallingford. They say it is the starter (you remember - the same thing first diagnosed while under my now-expired warranty). No loaner car offered, and they refuse to look into any other possible cause(TRS/Neutral safety switch, TPCM or any of the reported fixes posted on the internet). They want over $1k for starter(which should have been covered free a year ago) and brake pads. I paid $400 at local garage. Guess what - the day after I pickup car with new starter - same problem. Back to Wallingford Dodge - they say it is the starter again. A dozen calls to Chrysler, whose reps told me every day for a week someone would call back either within an hour or the next day, then they lost initial call to start case, finally get a case manager who tells me they won't cover repair to a non-Dodge part. The car continues to sit at the dealership in Wallingford.