I'm seeing most of your faces right now, here he goes again telling us the quality isn't good at all etc. But I have to be honest and I can't close my eyes, ears, and mouth, long ago I told you that some of our beloved products were having problems, and many of you didn't like my words, you didn't believe me, and it came to the point where I wasn't a reliable source. But it's time again for me to stand up and speak loud and clear Our quality isn't good at all, it's a shame for me to drive vehicles year after year having almost the same problems and in some cases we are having more ! It has been frustrating for me to drive the competition and compare to our products, my question is simple Why can we improve in quality, why our products feel and drive so differnt ? Why do we have to spend so many hours testing products before the product is available for sale. We can say that we have some quality issues to take care and nothing happens, they will not change what's wrong in the product, they rather wait until a customer will hate the product. When are we going to deliver good products, almost trouble free products? I see and hear comments from consumers all the time saying bad words against our products, it's very very sad for me, but what's going on with managment, they are willing to have a partner and it seems nobody likes us, are they crazy, blind, etc. Or they simply see the naked truth, consumer doesn't like us very much, we have to give them fantastic deals to have a sale, is that a good marketing? Consumer will buy our products when we will give the high quality products, just look at the Corolla, it keeps selling, it has been a seller, Toyota cares about customer satisfaction, look at the service they provide to customers, it's a different story, why is that? why can't we ? We are now having in our shoulders those Fiat products, they are not helping us, they are a heavy weight, we are having our own problems, we have a noisy suspension and steering in Cherokees, and what to say about the 9 speed, our fit and finish isn't good, and what to say about the ride of our products, it isn't good at all. Just hope you will understand my frustration, but it's about time for us to have better products, it was funny to hear from SM that the 200 was a designer fault, C'mon he knew about it, as he knows his many mistakes, he did good to move to SUV's but the move costs us a lot, but not only money, we are still paying a very high price for that. Plans are on and off, you never know for sure what will be in the future, the 300 has been crazy, but designers are wasting a lot of time in products that will never see the light,. Marketing at Chrysler continues to be bad, just look at what's happening to the Pacifica, they don't know how to market a product. I can give you right now a list of product problems, a list of areas which need a change, the truth is, we are falling among consumers, opinions are not good at all, who needs newer products, no more redesigns please, let's fix buggs in the ones we have right now, we are not respecting our customers because, we are making our best effort by not willing to fix a problem in a car that we know very well it's not a customers falult, we know we are having a problem, but we will try not give a warranty, why is that? We tell the customer that he has no more warranty no matter that we are aware of our problem, how many customers left the dealer with a 9 speed problem without a fix, and just because the warranty already expired or because another stupid reason, that's the way we are losing customers. BRAVO FCA, that's is why...... Sergio is worried about the win in Formula 1, he should quit, who cares if Ferrari wins or not, he didn't care at Nascar and didn't care about Viper. he wants Alfa and Fiat to shine, but we, the Mopar lovers need attention, budget and more, we can't survive without it. We have to invest in customer satisfaction, we need good dealers, we need to build them right, we need suppliers help, we need managment to listen to what we have to say after we come back from a field test. It's sad for me to see that the Pentastar is fading, no more Chrysler logos at Auburn Hills, I was proud every morning when I saw the Pentastar and the Chrysler name, we need to improve in many areas or we will soon be history, we can't continue the way we are right now. Sorry about this long post, but this morning we had more than enough with quality, I can't tell you more for obvious reasons, but try to understand, and please don't start again a fight with me, I'm willing to post, so please let's do it.