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WTF is going on at FCA?

Discussion in 'Mopar / FCA News' started by aldo90731, Jul 20, 2020.

  1. MJAB

    MJAB Well-Known Member

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    Maybe I am wrong, but as it looks and is painted it looks like a cast iron case for the new steering box.
     
  2. 68RT

    68RT Well-Known Member

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    Not any "T" I've seen. It is a very compact design. Basic steering design hasn't changed that much on the outside except for early power steering and rack and pinion design. Cross and sector will look similar but internals are very different.
     
  3. XRT2SRT

    XRT2SRT Well-Known Member

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    Could this (oxidation) had been an issue prior to installation?
     
  4. XRT2SRT

    XRT2SRT Well-Known Member

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    This is good news, if in fact the case; no punn intended . I will still hold out for better quality production due to concerns with reliability. Let's hope that FCA\STELLANTIS fixes "quality", sooner than later.
     
    UN4GTBL likes this.
  5. CherokeeVision

    CherokeeVision Well-Known Member

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    That was the consensus of the mechanics that commented. But who the heck would put that in an engine on the line and think it was okay?
     
    XRT2SRT, UN4GTBL and HotCarNut like this.
  6. aldo90731

    Staff Member Level III Supporter

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    I haven’t noticed any comments, good or bad, on the JL forums, regarding the latest TSB. But there’s a lot more volume and activity on the Wrangler forums, which means there’s also more inertia to move around.

    I’ll keep my eyes peeled.
     
    HotCarNut likes this.
  7. aldo90731

    Staff Member Level III Supporter

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    The JL owner above posted an update today:

    “This entire thing has been a nightmare.

    I noticed the issue when I was accelerating, I was getting the herky jerky. I took it straight to the dealership and they diagnosed a misfire on cylinder 1. Then the issue with the metal grounding tip on the spark plug being gone and nowhere to be found was the reason for a complete engine swap. All of this 2 weeks after I drove it off the lot and 600 miles. It took right at 2 weeks for the repair. However when I went to pick it up I noticed the right front fender flares was completely scratched up from the service techs, I was livid . So they offered to replace that while I waited. After about an hour the service manager came out and told me that he noticed something rattling and it just didn't sound right. He took another look and found a loose bolt on the exhaust, it was somewhat stripped. Of course they didn't have a replacement bolt and just couldn't let me drive away in that condition so they had to keep it for a few more days to get that repaired. But they were going to let me drive away the first time with the scratched fender flares and loose bolt. Hmmmmm.....

    Well, I have my Jeep and it just doesn't seem the same. I am constantly wondering if something else will go wrong or if something is still wrong. Is it in my head....maybe, but my faith in this vehicle has been shook!”

    —Alanaloo, St. Louis, MO
    My recommendation at the time was to accept the dealer’s offer to do a buyback and get a new JL. She decided instead to keep her 2-week old Jeep and have the engine replaced. Per her most recent post, a lot of other things have gone wrong that needed to be replaced/fixed, too. Now she isn’t happy with her Jeep.

    Morale of the story: whenever a dealer/automaker offers you a buyback, take it!
     
    hmk123, HotCarNut, tlc and 2 others like this.
  8. Adventurer55

    Adventurer55 Well-Known Member

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    Are the steering boxes from the same supplier?
     
  9. aldo90731

    Staff Member Level III Supporter

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    I don’t know.

    But JL owners are starting to post having done the steering box swap TSB: they are happy with the results!

    2021 JLs are now coming from the factory with the new steering box.

    I’m just waiting for my recall notice to come in the mail.
     
    HotCarNut, Zagnut27 and tlc like this.
  10. aldo90731

    Staff Member Level III Supporter

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    Great turn of events. Alanaloo just posted this:

    Aldo98229 you are correct. Taking your previous advice and working with FCA on getting this resolved with a new Jeep. The process will be anything but painless. I'll keep ya posted.

    —Alanaloo, St. Louis, MO
    It’s awesome that FCA and the dealer are still willing to honor the buyback after-the-fact. Sounds like they are trying really hard to make her happy.

    That’s half the battle right there.
     
  11. MJAB

    MJAB Well-Known Member

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    The morale of the story is, in my opinion, that if You don't know how work is done in any dealer of any automaker it is always better to have a new vehicle from the automaker than one repaired at dealership.

    Note: I don't understand why for a new car the engine swap is done by the dealer instead of FCA itself. Even with transport I could guess that the cost for FCA would be lower and the work better done.
     
  12. aldo90731

    Staff Member Level III Supporter

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    Likely has to do with legalities. In N.A., all transactions between a customer and FCA have to be done through an independent dealer. Yes, I know. I’m sure these laws made sense when they were passed one hundred years ago.

    I don’t personally know this particular customer, but my guess is she doesn’t have much experience buying cars and interacting with dealers.

    When everything is said and done, she got lucky this time.
     
  13. XRT2SRT

    XRT2SRT Well-Known Member

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    Ohhhh those untrained ((I)) ((I)) ....LOL!
     
  14. CherokeeVision

    CherokeeVision Well-Known Member

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    I have commented on a friend of mine that has an Ram ecodiesel, actually on his second.
    Zero issues on his first, just replaced it due to mileage.
    He used his first for escort service, wind turbine blades, stuff like that.
    His current job has a 70 mile commute one way which is probably good for the ecodiesel. Gets is good and hot every day.
    Well a couple of weeks ago he was driving down the interstate, felt a shudder and then everything lights up. No oil pressure.
    Luckily is was under warranty so he has a new engine.
    He has an oil analysis done at every oil change. Everything has been good.
    He asked the dealer to save some oil from the ruined engine so he can send it off for analysis.

    But he said he still happy and loves his truck.
     
    HotCarNut likes this.
  15. Zagnut27

    Zagnut27 Jeepaholic

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    Fortunately he wasn't hurt while out on the highway. I drive a lot of highway miles too, as my commute is about 45 miles or so, one way. I had cylinder issues with my Liberty that would cause it to suddenly drive rough and shudder and it happened while I was driving over the Platt Bridge into Philly. Scared the bejeezus out of me. Made it to work, and then I had it towed to the dealer in the morning on my way home. That was a rather costly repair.
     
  16. aldo90731

    Staff Member Level III Supporter

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    Goodwill is like an ATM: your friend had enough goodwill on EcoDiesel that he is still good after one blown engine.

    But it doesn’t go on forever, unfortunately. If he encounters problems with this motor, at some point that ATM is going to run out of goodwill.
     
    UN4GTBL and kevin m. Henry like this.
  17. WXman

    WXman Active Member

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    More people are starting to report the same issue I had with the all new EcoDiesel, which is sounding like a bad batch of timing covers. Will be interesting to see if this turns into a recall. Here's a quote from the most recent one I saw on the 5th Gen Ram forum:

    "Well, this will be the start of week 4 since I dropped my truck off. Few back and forth calls with the service department and my service writer said my truck won't be ready till sometime in October. He said they are having issues sourcing parts. I spoke to a different dealer and sounds like this issue will end up being a recall as opposed to warranty work. Lots of cases coming in and FCA doesn't have a formalized recall for this. Dealerships don't have a repair guide or parts list. So I'm left with a monthly loan and insurance payment on a truck that's been sitting at the dealership for 2 months. Should have stuck to my original plans and purchased a Tundra......."
     
  18. Impy55

    Impy55 Member

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    Has anyone touched on the bubbling paint around the door hinges and hoods of the new JL? There is a 30 page thread on it over in the Wrangler forum about it. My 2020 didn't even have 5k miles on it and is 8 months old and I'm already having this problem and having to get areas repainted. It's amazing they haven't taken any steps to correct the issue other than repainting, but that doesn't cure the issue.
     
  19. chcharlie

    chcharlie Member

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    many of these quality issues would be caught in manufacturing/assembly IF FCA actually followed WCM.
    in my inplant experience, more effort is extended to either "cook the books" or sidestep quality initiatives than to follow WCM tenets.
    if i bring a problem to management, like as not it gets buried before a resolution is completed. i have a technical background and decades of experience, but my concerns are treated as an inconvenience.
    one area i was allowed to work on supposedly saved $1 million plus after just 6 months effort with only limited assistance of 1 engineer. those efforts were not sustained; this occured in 2012.
    since then i have been asking for replacement parts to keep this system running in "basic condition". for reason after reason the parts requests (MROs) are denied.
    consequently, customers may be receiving less than optimal goods, wether they are internal customers or the paying public.
     
  20. 77 Monaco Brougham

    77 Monaco Brougham Well-Known Member

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