Honestly, it really seems to depend on the dealer even MORE these days. I have a pretty good relationship with a dealer out here in Denver, and they take care of things quickly. First, I treat them extremely well and bought the vehicle there. Second, I have the Lifetime warranty and get all of the oil changes done there. Third, they’re part of a huge national group, so they have leverage with FCA that small dealers simply don’t have. My point is simply this - while it shouldn’t matter what dealer you go to or where you take your vehicle for basic maintenance, it absolutely does. Service advisors are people too. I’ve been cultivating that relationship since the day I moved out here (service advisor, dealership GM, new & used sales managers). Oddly enough, my service experience is always positive and they treat me well because they know me. I’m not just an angry random person pulling up and unloading on them because something went wrong.