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Chrysler opens brand-specific help lines

by Bill Cawthon on

Beginning January 18, owners of Chrysler Group vehicles will be able to call toll-free, customer-care telephone numbers that are dedicated to specific brands. Chrysler, Dodge, Jeep and Ram will each have their own line to more efficiently handle customer inquiries.

“In an effort to personalize our service and match customer expectations, we are creating distinct points of contact for our Chrysler, Jeep, Dodge and Ram customers,” said Pietro Gorlier, President and Chief Executive Officer – Mopar Service, Parts and Customer Care, Chrysler Group LLC. “From a service standpoint, we want to add more value to our customers’ experience with our vehicles. By establishing dedicated toll-free phone lines for each of our brands, we are creating a one-stop shop for customers to get specific information about their vehicle and promptly resolve any issues they may have.”

The following are the new dedicated, toll-free U.S. phone numbers for each brand:

800-CHRYSLER (800-247-9753)
877-IAM-JEEP (877-426-5337)
800-4ADODGE (800-423-6343)
866-RAMINFO (866-726-4636)

New contact information will be sent to existing Chrysler, Jeep, Dodge and Ram owners whose vehicles are still under warranty. The information will also be included on each brand website and in 2010 DVD owner manual and quick-reference guide information. The existing customer-care line (800-992-1997) will also remain in operation.

Bill Cawthon grew up in the auto industry in the 1950s. His Dad worked for Chrysler and Bill spent a number of Saturdays down on the plant floor at Dodge Main in Hamtramck. Bill is also the U.S. market correspondent for just-auto.com, a British auto industry publication, and a member of the Texas Auto Writers Association, which has named the Jeep Grand Cherokee the “SUV of Texas” several times and named the Ram 1500 as the “Truck of Texas” two years running.

Bill has owned five Plymouths (including the only 1962 “Texan”), one Dodge and one Chrysler and is still trying to figure out how to justify a Wrangler. He also has owned at least one of every 1:87 scale model of a Chrysler product. You can reach him directly at (206) 888-7324 or by using the form.


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