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Ram tops all GM lines in JD Power Survey

by Bill Cawthon on

In its first year on the JD Power Initial Quality Survey (IQS), Chrysler’s new Ram brand had fewer reported problems than any other American brand except Ford and Lincoln. Ram vehicles had an average of 110 problems, just below the industry average of 109 and No. 11 in the overall rankings.

While they still received below-average scores, Chrysler, Dodge and Jeep all showed improvement. Chrysler showed the biggest gain, dropping from 136 problems to 122, followed by Jeep with 129 problems as opposed to 137 problems in the 2009 IQS. Dodge gained four points but fell behind Jeep with an average of 130 problems. Chrysler came in 23rd among all brands surveyed, up from 31st last year, Jeep, in 38th place in 2009, improved to 26th in the latest survey. Dodge gained one place, coming in 27th in the 2010 IQS compared to 28th last year.

Doug Betts, Senior Vice President, Quality, noted Chrysler brands continue to improve at a rate faster than the competition. This is the second consecutive year that Chrysler Group vehicles have exceeded the industry’s rate of improvement.

“In the next year, 75 percent of our vehicles will be all-new or significantly improved,” according to Betts. “We are taking advantage of this opportunity to address the design-related issues that customers have identified while continuing to reduce defects.”

Bill Cawthon grew up in the auto industry in the 1950s. His Dad worked for Chrysler and Bill spent a number of Saturdays down on the plant floor at Dodge Main in Hamtramck. Bill is also the U.S. market correspondent for, a British auto industry publication, and a member of the Texas Auto Writers Association, which has named the Jeep Grand Cherokee the “SUV of Texas” several times and named the Ram 1500 as the “Truck of Texas” two years running.

Bill has owned five Plymouths (including the only 1962 “Texan”), one Dodge and one Chrysler and is still trying to figure out how to justify a Wrangler. He also has owned at least one of every 1:87 scale model of a Chrysler product. You can reach him directly at (206) 888-7324 or by using the form.

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