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Parts shortages hit some customers

by David Zatz on

partsSources within Chrysler and its dealers have told us that they are having problems with getting certain parts in a reasonable time. The company is, in some cases, paying for customers to drive rental cars for weeks or months while Mopar scrambles to get replacement parts for their cars or trucks.

Some issues may be related to prioritization, as happened with replacement Pentastar heads some time ago, before their redesign, when the factory was reportedly making heads on weekdays for production only, doing runs of service heads on weekends, while customers were waiting to get their cars fixed.

However, another problem which may be more serious is when vendors cannot or will not supply replacement parts. There might be issues with machine failure or overcommitment; in some cases, we were told, the vendors have actually liquidated. It can take months to re-create a product, especially when Detroit is booming and a proliferation of new models are being developed by all the major automakers at once.

David Zatz founded Allpar in 1998 (based on a site he had begun in 1993-94), after years of writing reviews for retail trades. He has been quoted by the New York Times, the Daily Telegraph, the Detroit News, and USA Today. Before making Allpar a full-time career, he was a consultant in organizational psychology. You can reach him by using our contact form (much preferred) or by calling (313) 766-2304


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