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Chrysler beats Ford, Honda, Toyota in recall rates

by Bill Cawthon on

2005 Jeep Liberty
With the furor over GM and Toyota recalls, used car search engine iSeeCars.com has compiled statistics showing which manufacturers are recalling the most vehicles and which manufacturers are handling recalls in the most timely manner.

The data is broken up into three ten-year periods, 1985-1994, 1995-2004 and 2005-2014, and measures the number of vehicles recall to the number of vehicles sold as well as the percentage of recalls issued within the first three years after the vehicle is sold.

Chrysler went from having the third-lowest recall rate in the 1985-1994 period with a 0.33 recall rate to worst in the 1995-2004 period with recalls totaling 1.82, i.e., more than one recall for every vehicle the company delivered. Since 2005, Chrysler has risen to ninth, with 0.98 recalls per vehicle, just 0.02 points behind General Motors’ 0.96. Chrysler’s 0.84 improvement was second only to Mitsubishi’s 0.87 jump.

RECALL RATE PER VEHICLE SOLD
1985-1994 1995-2004 2005-2014
Manufacturer Rate Rank Rate Rank Rate Rank
Mercedes-Benz USA, LLC. 0.45 6 0.52 2 0.38 1
Mazda Motors 0.4 4 1 8 0.55 2
Kia Motors Corporation 0.54 9 0.96 7 0.68 3
BMW of North America, LLC 1.31 13 0.9 5 0.87 4
Nissan North America, Inc. 0.26 1 1.2 11 0.9 5
Mitsubishi Motors North America, Inc. 0.84 12 1.77 14 0.9 6
Subaru of America, Inc. 0.68 10 0.84 4 0.92 7
General Motors LLC 0.46 7 1.02 9 0.96 8
Chrysler Group LLC 0.33 3 1.82 15 0.98 9
Volkswagen of America, Inc. 1.64 14 1.18 10 1.08 10
Hyundai Motor Company 1.67 15 0.83 3 1.15 11
Ford Motor Company 0.52 8 1.4 12 1.31 12
Volvo Cars of N.A., LLC 0.73 11 1.49 13 1.32 13
Honda (American Honda Motor Co.) 0.42 5 0.94 6 1.41 14
Toyota Motor Corporation 0.26 2 0.26 1 1.67 15

Chrysler is currently ranked well ahead of Ford, Honda and especially Toyota, which has fallen from the top of the chart to the cellar.

In terms of timeliness, that is, identifying problems and acting quickly to resolve them, Chrysler has risen from 13th to second only to Nissan North America in the rankings.

PERCENTAGE OF RECALL CAMPAIGNS FOR VEHICLES WITHIN THEIR FIRST 3 YEARS
1985-1994 1995-2004 2005-2014
Manufacturer Percent Rank Percent Rank Percent Rank
Nissan North America, Inc. 82.80% 11 83.80% 9 86.50% 1
Chrysler Group LLC 90.70% 3 75.00% 13 84.40% 2
Mitsubishi Motors North America, Inc. 78.60% 13 62.10% 15 84.40% 3
Volvo Cars of N.A., LLC 88.20% 8 80.60% 11 83.70% 4
BMW of North America, LLC 90.90% 2 93.30% 1 80.70% 5
Volkswagen of America, Inc. 83.10% 10 62.70% 14 76.70% 6
Subaru of America, Inc. 80.00% 12 88.90% 4 76.00% 7
General Motors LLC 89.60% 4 86.60% 7 75.10% 8
Mercedes-Benz USA, LLC. 77.80% 14 90.60% 2 75.00% 9
Mazda Motors 88.90% 5 79.70% 12 74.10% 10
Ford Motor Company 88.10% 9 82.10% 10 70.40% 11
Kia Motors Corporation 100.00% 1 85.70% 8 68.80% 12
Hyundai Motor Company 69.20% 15 90.00% 3 67.30% 13
Honda (American Honda Motor Co.) 88.50% 7 88.50% 6 63.20% 14
Toyota Motor Corporation 88.70% 6 88.70% 5 56.50% 15

The iSeeCars.com data does not indicate whether the GM ignition switch action has been factored into their figures.

Boston-based iSeeCars.com aids consumers by providing information about used cars. The company was founded by TripAdvisor and SAP veterans to improve the used car shopping experience.

Bill Cawthon grew up in the auto industry in the 1950s. His Dad worked for Chrysler and Bill spent a number of Saturdays down on the plant floor at Dodge Main in Hamtramck. Bill is also the U.S. market correspondent for just-auto.com, a British auto industry publication, and a member of the Texas Auto Writers Association, which has named the Jeep Grand Cherokee the “SUV of Texas” several times and named the Ram 1500 as the “Truck of Texas” two years running.

Bill has owned five Plymouths (including the only 1962 “Texan”), one Dodge and one Chrysler and is still trying to figure out how to justify a Wrangler. He also has owned at least one of every 1:87 scale model of a Chrysler product. You can reach him directly at (206) 888-7324 or by using the form.


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