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Chrysler: four loyalty awards

by David Zatz on

Chrysler won four awards for customer loyalty from IHS Automotive:

  • Chrysler Town & Country gained its 14th consecutive Loyalty Award in the Non-Luxury Mid-size Van category (there is no Luxury category for thisclass).
  • Jeep® Grand Cherokee nabbed its sixth award in the Non-Luxury Mid-size SUV category
  • Dodge Challenger was honored in its category for the third time.
  • Jeep Wrangler won the Non-Luxury Compact SUV award for the second consecutive year.

The IHS Automotive Loyalty Awards defines loyalty as when a household that owns a particular vehicle returns purchases or leases another one. The 2014 awards are based on an analysis of personal new vehicle registrations during the 2014 model year, which ran from October 1, 2013 to September 30, 2014.

Ford won overall loyalty, with Maserati gaining most improved loyalty; Toyota won overall loyalty for Asian and Hispanics. There were 25 categories. The company did not release actual numbers.

FCA, Toyota (including Lexus), and GM each won four awards; Mercedes won three; and Ford won just one category, for Lincoln, in the surprisingly specific “luxury traditional compact car” category. Volkswagen-Audi picked up a single award, for the Eos, classed as “non-luxury sport car.”

David Zatz founded Allpar in 1998 (based on a site he had begun in 1993-94), after years of writing reviews for retail trades. He has been quoted by the New York Times, the Daily Telegraph, the Detroit News, and USA Today. Before making Allpar a full-time career, he was a consultant in organizational psychology. You can reach him by using our contact form (much preferred) or by calling (313) 766-2304


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