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How far out of warranty can you go?

by David Zatz on

One of the more delicate issues for Chrysler has long been how far a car can be out of warranty, and still get fixed for free.

Dealers have been accused of not honoring warranties, while Chrysler /  FCA US LLC has been known to authorize free repairs out of the warranty period. Usually, this is done when a problem showed up before the warranty period was over, but was not fixed, or when there is a known problem with a particular part or assembly.

Pietro Gorlier, who is in charge of service and repair for the company, spoke with Allpar about the problems while at the Chicago Auto Show. 

In our second part of a three-part interview (the third part covers Mopar aftermarket parts), Mr. Gorlier talked about some of the issues involved. For example:

You need to understand what is right, and the bit that is right is complicated. And the more you go up into the realization, and the more you have the propension to pay. Sometimes my team is challenged and say “Listen, the guy is not right. It was misuse of the car.” Sometimes it’s hard.

He also talked about problems of dealing with third-party mechanics, the fairness of helping some people but not others, and when the company is more or less likely to provide out of warranty help. For the full story, see our interview with Pietro Gorlier. It also covers Express Lane, technician training, weekend hours, parts shortages, and Mr. Gorlier’s relationship with Allpar.

David Zatz founded Allpar in 1998 (based on a site he had begun in 1993-94), after years of writing reviews for retail trades. He has been quoted by the New York Times, the Daily Telegraph, the Detroit News, and USA Today. Before making Allpar a full-time career, he was a consultant in organizational psychology. You can reach him by using our contact form (much preferred) or by calling (313) 766-2304


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