StaffAllpar HomeMore NewsCarsTrucksUpcomingRepairsTest drives

FCA repair rates fell

by David Zatz on

One of FCA’s goals for 2020 is to achieve top-quartile positions for its cars and trucks in each region, according to the company’s annual sustainability report. The only two 2014 results reported for this goal are rates of repair in the first 90 days of ownership, which declined by 13% across the world, on average. This includes all mass-market brands (Fiat, Dodge, Ram, and such).

Dealers service repairs bay

Complaints are handled more quickly, as well. Globally, FCA reported that at least 80% of calls were picked up within 20 seconds, while complaints settled within five days went from 51% to 77%.

The “Net Promoter Score” — a measure of whether buyers would promote their purchases to others — rose “by as much as 14%” where it was measured.

The report did not specifically mention what the comparisons were against, but it is likely to be versus 2010. Longer-term repair records were not reported.

FCA also noted that a new global Customer Care platform is to be adopted; so far, it has been launched in Latin America, and planned for China and Japan for 2015. A business case has been completed, with requirements set up, for North America and Europe, while a study has been started for Australia.

Know & Go screens
Employees created new FCA US app—first available to Ram TRX

Newest Ram Built to Serve models honor the U.S. Air Force

Former Ram chief engineer Michael J. Cairns

More Mopar Car
and Truck News

Some popular Allpar pages

Dodge Demon

2018 Wrangler JL

Staff details/contactsTerms of ServiceInformation is presented to the best of our knowledge. Plans change and sometimes mistakes are made. Decisions or purchases made based on this site's verbiage or images are done at the reader's own risk. Also see the Allpar News archives, 1997-2008 • Copyright © VerticalScope Inc. All rights reserved. • Mopar, Dodge, Jeep, Chrysler, HEMI, and certain other names are trademarks of Fiat Chrysler Automobiles.