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Mopar adding dealer scheduling tool

by David Zatz on

The Mopar Service Capacity Analyzer, an online tool, was designed to help dealers to “assess, plan and implement changes to the number of technicians, technician hours, stalls and much more.”

As Chrysler brands have grown back and products have become more complex, the need for better trained techs and better equipped dealerships have also grown. Pietro Gorlier said that this year, 1,300 technicians, 700 service advisors, and 500 service bays had been added; the Mopar Service Capacity Analyzer lets dealers forecast their needs out to 2018. Dealers can change scenarios to see the differences in needs, and find ways to improve processes and cut waste. A summary page compares different plans.

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There will also be a new Service Capacity Guidebook.

Other initiatives include the Technician Warranty Exemption Program and Shop Competency Program for greater flexibility, and the Mopar Career Automotive Program (CAP) to add to the pipeline of technicians.

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