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Clarifying Cherokee 9-speed policies

by David Zatz on

Mopar has updated its repair policy for nine-speed automatics on the Jeep Cherokee, making it consistent with the policy for most other FCA transmissions.

Dealers now need to get a pre-authorization before replacing transmissions on all 2014 Jeep Cherokees, and 2015 Cherokee V6 SUVs  built through March 3, 2015.  Earlier, there was no need for dealers to get a pre-authorization.

Dealers can still do some repairs in-house, including the oil feed tube, torque converter, differential seals, cover kit and gasket, access hole plug, valve body, range sensor, or oil pan.

The change is likely invisible to most customers, but can be an indicator of engineers’ progress in sorting out issues with the new, state of the art nine-speed automatic. The same transmission is used by other companies, which have had similar issues, and it appears that there may be a combination of hardware and software factors.

The company wrote earlier that it had resolved outstanding issues with the 2016 models.

FCA spokesman Berj Alexanian provided key information for this story, noting that the change made the policy consistent with those for other transmissions and that there was no change in which repairs dealers could do in-house.

David Zatz founded Allpar in 1998 (based on a site he had begun in 1993-94), after years of writing reviews for retail trades. He has been quoted by the New York Times, the Daily Telegraph, the Detroit News, and USA Today. Before making Allpar a full-time career, he was a consultant in organizational psychology. You can reach him by using our contact form (much preferred) or by calling (313) 766-2304


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