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Oops: Bombing in JD Power

by David Zatz on

FCA turned in a poor performance on the three-year J.D. Power Dependability Study, with every brand but Chrysler coming near last place.

Chrysler, which at the time had the 200, 300, and Town & Country in its lineup, was the best of the bunch, essentially hitting the average — above Subaru, VW, Mazda, Nissan, and Ford, but below every GM nameplate.

Ram pulled even with Ford, but was still the fifth worst brand in the chart. Jeep was second to worst, but Jeep has always had the problem of including the Wrangler — a hot seller, loved by many owners, but full of unique issues with removable fabric and hard tops, 4×4 systems, and noise and vibration that come with the form and function.

Fiat took Land Rover’s old place at the bottom of the chart, far away from the second worst; Land Rover has improved dramatically under Indian ownership. General Motors and Toyota locked down nearly all of the “best in class” positions, with FCA not garnering any.

Automotive News’ Larry Vellequette attributed Fiat Chrysler’s position at the low end of most quality ratings to the company’s attempts to do too much with too little for too long in this editorial.

David Zatz founded Allpar in 1998 (based on a site he had begun in 1993-94), after years of writing reviews for retail trades. He has been quoted by the New York Times, the Daily Telegraph, the Detroit News, and USA Today. Before making Allpar a full-time career, he was a consultant in organizational psychology. You can reach him by using our contact form (much preferred) or by calling (313) 766-2304


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