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Ram vs “rest of FCA” in JD Power

by David Zatz on

FCA US — the former Chrysler Corp — has increased its initial quality 50% faster than the industry average, according to J.D. Power. Ram was the most improved truck brand, scoring a 24% increase over the 2016 initial quality survey (IQS) results.

Despite being brand new, the Chrysler Pacifica — a key product — placed at the top of the minivan category. Four FCA US vehicles placed in the top three of their segments; the Dodge Challenger and Grand Caravan also came in at #2 in their segments.

Ram was the only FCA brand to score above average, coming in at #5, with the same score as Ford — behind Kia, Genesis, and Porsche, and ahead of BMW and Toyota. Lexus was slightly below average, as was Chrysler (which came in with the same score as Mercedes). Dodge and Jeep were roughly at the lower-third mark, while Fiat anchored the survey with 1.63 flaws per car.

Overall, initial quality — defined as owner-reported defects within 90 days — stands at an all-time high, which could indicate either actual quality gains or better inspections.  Domestic brands had an average quality score of 93 (per 100 cars), versus imports at 99 (per 100 cars), the reverse of popular impressions — results similar to 2016 figures. The industry average was 97.

Kia had stunning results, coming in with five top-of-class awards and the top overall quality number — for the second year in a row.  BMW/Mini did well, winning four categories. So did GM, with four. Ford/Lincoln, Porsche, and Toyota/Lexus each had two winners. FCA and Mercedes claimed one win apiece.

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