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Yes, quality is rising

by David Zatz on

According to Scott Gaberding, FCA’s current quality maven, FCA has been making progress. He claimed that J.D. Power had cut warranty problems by 16%, and reducing warranty costs per vehicle by 11%, at a talk covered by Automotive News.

Gaberding, who worked his way up through the manufacturing function, was put in charge of quality last year.  He said that FCA was currently trying to make improvements on the shop floor within 24 hours of receiving customer feedback.

David Zatz founded Allpar in 1998 (based on a site he had begun in 1993-94), after years of writing reviews for retail trades. He has been quoted by the New York Times, the Daily Telegraph, the Detroit News, and USA Today. Before making Allpar a full-time career, he was a consultant in organizational psychology. You can reach him by using our contact form (much preferred) or by calling (313) 766-2304

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