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Ram’s odd single-truck recall

by David Zatz on

Got a 2019 Ram 1500? If so, you may be the sole lucky winner of Recall #V83 (NHTSA #19V556), which will net you a brand-new instrument cluster, apparently sometime in September.

The company discovered that a single 2019 Ram 1500 may have an instrument cluster that doesn’t properly light up with driver warnings, and issued a formal recall for it, complete with the “Owners may contact Chrysler…” language. The company did get the singular/plural language right, as in “Chrysler will notify the owner, and a dealer will replace the instrument cluster, free of charge. The recall is expected to begin September 13, 2019.”

2019 Ram 1500

Technically, the vehicle includes both the 2018-19 DS Ram 1500 and DX Ram Truck (Mexico), according to the deeper documentation. Dealers were notified that they should “Replace the instrument panel cluster on all of the above mentioned vehicles.” The lucky owner will get a loaner car while the replacement cluster is ordered and installed.

Production dates were “December 6, 2018 – December 6, 2018.”

Apparently, the problem arrived because a few Ram 1500 instrument clusters were made with “suspect software” targeted by recall 19V-203, which covered 2019 Chargers, Challengers, and 300s. All but one of the mis-programmed clusters went into “Product Evaluation Run” vehicles, but a single one made it to a production truck.

The company is to “notify dealers and begin notifying owners on or about 09/13/2019.”

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