Back when we had our 2009 Journey SXT (have a 2010 now - long story), the front brakes wore out by 22K miles. I had them replaced. Not long after Chrysler issued a warranty adjustment of sorts with a "deductible" for replacement depending on mileage for the minivans. Just before they extended this warranty coverage to the Journey's I submitted a good will claim to Chrysler. They reimbursed me the full amount for the brake service. Shortly after the warranty coverage was extended on the Journey's.UN4GTBL said:How many of you have submitted your expenses to Chrysler for reimbursement?
I think the front brakes are still doing most of the work, but if you drive somewhat aggressively, the rear brakes can wear fast too due to the traction control. Coworker of mine has a Pontiac G8 and his rear brakes are wearing just as fast as the fronts due to the traction control - he admits he is somewhat of an aggressive driver.
I've noticed my rear wheels tend to get coated with brake dust faster than the fronts. Not sure if they are wearing faster - I think the pads on the front have been improved. Just had our 2010 front brakes serviced 6 months ago. The rears just passed the annual safety inspection - not sure how much they are worn - vehicle has 55K miles and we bought it used with 30K on it.
Even after our 2009 had the front brakes serviced, I noticed far less brake dust on the front wheels.
To file a claim you need to contact Chrysler, get a claim # and then submit your repair bill and manner in which you paid (check, credit card, cash). I received a check about 2-3 weeks later.