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Discussion Starter #1
Yesterday I tired to remote start my Durango, when it started to crank and then just stopped. I got into the car to see what the screen said and it just said remote to start canceled (I didn’t cancel it). Then I tried to start it from the inside and it just cranked and cranked and cranked, but never fired. I tried it a few times but then stopped because I didn’t want to dry up the fuel lines and such (if it is a fuel issue). I couldn’t really find anything about this so what could it be? Bad pump? Bad gas? A fuse?
 

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Three things are required for combustion: Spark, fuel and compression. See which one is missing.
Removing a couple of spark plugs for examination will tell you if it is carbon fouled or wet with fuel or not.
 

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. . . Then I tried to start it from the inside and it just cranked and cranked and cranked, but never fired.. . .
When you first activate the ignition to the ON / RUN position, do you hear the electric fuel pump power up for 1 - 2 seconds and then stop? You will need to be in a quiet area and may have to station another individual near the rear of the vehicle to detect this sound. This power up should occur.

Engage the starter for a few seconds, allow the starter to spin the engine and then stop the starter. Do you hear the electric fuel pump continue to run for 1 - 2 seconds after disengaging the starter? If you do NOT hear the electric fuel pump run in this scenario then the NO START is possibly due to a fuel pump delivery / electrical issue.

I would suggest you check for any powertrain diagnostic codes stored in the PCM (powertrain control module).
 

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Virginia Gentleman
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I would be surprised if the fuel pump failed, but you could try spraying starter fluid into the intake. If it catches momentarily then it shows the ignition has spark and it is a fuel delivery issue.

Is the vehicle still under warranty?

Agree with Allan - it would not hurt to check for any diagnostic fault codes.
 

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Discussion Starter #5
When you first activate the ignition to the ON / RUN position, do you hear the electric fuel pump power up for 1 - 2 seconds and then stop? You will need to be in a quiet area and may have to station another individual near the rear of the vehicle to detect this sound. This power up should occur.

Engage the starter for a few seconds, allow the starter to spin the engine and then stop the starter. Do you hear the electric fuel pump continue to run for 1 - 2 seconds after disengaging the starter? If you do NOT hear the electric fuel pump run in this scenario then the NO START is possibly due to a fuel pump delivery / electrical issue.

I would suggest you check for any powertrain diagnostic codes stored in the PCM (powertrain control module).
I do hear an electric motor type sound (like a pump), but it sounds like it’s under the hood, not near the gas tank where I thought the fuel pump was. I also found that there was a recall on some 2012 Durangos where a fuel pump relay fuse commonly failed and caused stalls and no start, but this is a 2015. I will listen again closer to the fuel pump this time.
 

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Discussion Starter #6
When you first activate the ignition to the ON / RUN position, do you hear the electric fuel pump power up for 1 - 2 seconds and then stop? You will need to be in a quiet area and may have to station another individual near the rear of the vehicle to detect this sound. This power up should occur.

Engage the starter for a few seconds, allow the starter to spin the engine and then stop the starter. Do you hear the electric fuel pump continue to run for 1 - 2 seconds after disengaging the starter? If you do NOT hear the electric fuel pump run in this scenario then the NO START is possibly due to a fuel pump delivery / electrical issue.

I would suggest you check for any powertrain diagnostic codes stored in the PCM (powertrain control module).
I do hear an electric motor type sound (like a pump), but it sounds like it’s under the hood, not near the gas tank where I thought the fuel pump was. I also found that there was a recall on some 2012 Durangos where a fuel pump relay fuse commonly failed and caused stalls and no start, but this is a 2015. I will listen again closer to the fuel pump this time.
I would be surprised if the fuel pump failed, but you could try spraying starter fluid into the intake. If it catches momentarily then it shows the ignition has spark and it is a fuel delivery issue.

Is the vehicle still under warranty?

Agree with Allan - it would not hurt to check for any diagnostic fault codes.
The vehicle is still under warranty, but I wanted to do everything I could to try to get it running myself, as it’s sitting in my garage and would need to be pushed out and towed. I also plugged in my obd2 scanner with no other codes then one that said my front left blinker was out. I will try some starter fluid next. Kind of at a loss as to why it would be doing this all of a sudden at only 20k miles. I hadn’t had a problem yet.
 

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Virginia Gentleman
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You may want to check the terms of the warranty. It may cover towing for a covered part. Is it the factory warranty (Max Care or Add Care)? Or a third party warranty?
 

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You may want to check the terms of the warranty. It may cover towing for a covered part. Is it the factory warranty (Max Care or Add Care)? Or a third party warranty?
It is the factory warranty with Chrysler. I’ll look into the terms. Is there anything special I would need to do to get powertrain fault codes if the engine can’t even run? Would these show up with just accessory power on?
 

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. . . . Is there anything special I would need to do to get powertrain fault codes if the engine can’t even run? Would these show up with just accessory power on? . . .
Typically you turn the ignition to the ON / RUN position (1 position beyond accessory) and then connect the scan tool / code retriever to the diagnosticI port. The accessory position does not power up the PCM (powertrain control module) and allow communication with the scan tool.
 

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I wonder how an OBDII engine code reader would get a left front blinker code out of a PCM? That doesn't sound right. What was the actual fault code that you read?
The PCM should have only powertrain codes, not body codes.
 

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Virginia Gentleman
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Would these show up with just accessory power on?
No, as Allan indicated the ignition has to be "on" (warning gauges lit on the dash) for the diagnostic tool to communicate with the PCM.
 

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why bother when the vehicle is under factory warranty?if you used starting fluid,i wouldn't tell the dealer if I was you.
 

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Pull a plug and look for spark.
 

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I wonder if it's an alarm malfunction. Killed the remote start and then refused to allow start from inside.

Or, as said, a blown fuse.
 

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The factory warranty should include roadside assistance. See if you are still covered by it.
 
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Discussion Starter #16
Well... tow truck driver tried to start it again, nothing. then he had the bright idea of kicking the gas tank a few times to get the pump going, and all of a sudden it fired... gonna still take it to the dealer because it probably won’t be the last time this happens, but it was very strange to see/hear it start instantly just by a kick of the tank.
 

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Well... tow truck driver tried to start it again, nothing. then he had the bright idea of kicking the gas tank a few times to get the pump going, and all of a sudden it fired... gonna still take it to the dealer because it probably won’t be the last time this happens, but it was very strange to see/hear it start instantly just by a kick of the tank.
That's an old trick. It usually indicates a marginally bad fuel pump. I've never had a fuel pump fail so "young". In my experience the fuel pump didn't fail to almost 250K miles.
 

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I’d agree - usually happens with a bad fuel pump. The other less likely possibility (I don’t know your weather) is water in the gas tank freezing.
 

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Well... tow truck driver tried to start it again, nothing. then he had the bright idea of kicking the gas tank a few times to get the pump going, and all of a sudden it fired... gonna still take it to the dealer because it probably won’t be the last time this happens, but it was very strange to see/hear it start instantly just by a kick of the tank.
Hi Adam,

If you need further assistance during your dealership appointment please send us a private message with your VIN and let me know!

Andrea
Mopar Social Care Specialist
 

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Discussion Starter #20
I’d agree - usually happens with a bad fuel pump. The other less likely possibility (I don’t know your weather) is water in the gas tank freezing.
I assumed bad gas as well. Once I started driving to the dealership it almost stalled every time I stopped and kept sputtering. They’re looking at it today, but gas issue wouldn’t be covered under warranty
 
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