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Virginia Gentleman
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16,180 Posts
Did the shop attempt to adjust the brakes? There is a "star" adjuster that is used to help adjust the brakes by tightening or loosening the cable. In theory they are suppose to self adjust - usually when backing up and when the brakes are applied to stop it should "click" (though you won't hear this).

Back when I had my Acclaim I thought the brakes needed replacement. Shop simply adjusted the rear brakes (drum) and I noticed an immediate increase in braking ability.
 
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