The American Customer Satisfaction Index, a joint product of several organizations including the American Society for Quality, reported that customer satisfaction with cars has hit a high point since the survey began in 1994. Overall satisfaction with autos was measured at 83 for 2012, with Lincoln beating Lexus at the top at 90 vs 89; Buick and Subaru tied for #3 at 87. The highest rating of any Chrysler brand was for Jeep, at 83, up five points from 2011. 2012 % Change 2012 % Change Total Autos 84 1.2 Chevrolet 84 2.4 Lincoln 90 4.7 Nissan 83 -1.2 Lexus 89 2.3 Jeep 83 5.1 Buick 87 2.4 Honda 83 -2.4 Subaru 87 N/A Ford 83 -1.2 Cadillac 86 -1.1 Kia 82 1.2 BMW 86 3.6 Mazda 82 3.8 Hyundai 85 2.4 All Others 82 1.2 Volkswagen 85 1.2 Dodge 81 2.5 Mercedes-Benz 85 -1.2 GMC 80 -3.6 Toyota 85..
View the original, full post
