Ram moved up 20 positions in J.D. Power’s brand rankings this year, with 30% fewer problems reported in three-year Vehicle Dependability Survey (VDS). The VDS looks at problems experienced in the previous year by owners of three year old (2010) vehicles; more than than 37,000 surveys are sent in, according to J.D. Power and Associates. Doug Betts, Chrysler quality chief, wrote, “After three years in service, owners are now experiencing the benefits of all the behind-the-scenes development we did, including enhanced durability testing and more stringent quality targets. The 2010 model year Ram Truck brand improvement bodes well for the Chrysler, Dodge and Jeep® brands in the coming years. ... Many of the quality processes we initiated for the all-new Ram trucks were institutionalized across the board ...” Although Ram was the most improved vehicle in the survey, no Chrysler product managed to hit the top of any segment; the only Ram..
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