1966 Crown Coupe, 2016 200 S AWD, 1962 Lark Daytona V8.
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There are 3 TSB's for these. 2 cover a full or partial Amplifier muting concern and one for a missing Headlamp delay off option on the touchscreen menu. I saw nothing for what he is experiencing. The radios can run tests and store fault codes with the dealer scan tool. Possibly just sticking or bumped steering wheel control buttons?