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Bluetooth, iPhone, UCONNECT and Customer Service

3821 Views 8 Replies 5 Participants Last post by  valiant67

I hope this is the right place to post this kind of question. If not, I apologize and hope a mod will move it.

I have a 2013 Challenger R/T Classic that I absolutely love. I was bummed in the beginning that Siri can't be used while the bluetooth is connected and that I can't access things like phonebook and SMS, like, I believe Android users can, but I got used to it and took it for what it is; a badass muscle car with some very sweet bells and whistles.

However, my phone now won't hold a stable bluetooth connection for streaming music and talking on the phone. The connection jumps back and forth between the bluetooth connection and the handset every few seconds. This problem is very annoying. Having bluetooth for these purposes was a big selling point.

What I find to be odd is that 9.1 was working fine for two weeks after updating and all of the sudden it's not working consistently.

I've checked my UCONNECT for updates and my version is current.

I did a reset procedure (twice) and that didn't help.

I called UCONNECT and was very disappointed with the disinterested and unconcerned response that I got from the technician(?) that I spoke with. Basically, she said, "Oh, you are running an iPhone 6 with the current 9.1 iOS?" are outta luck. Lots of people are reporting problems with that, sooo...." She did suggest that I could hack my phone and downgrade my iOS. I don't find that to be an acceptable solution. From what I could get out of her it doesn't sound like UCONNECT is any rush to fix this problem.

Has anyone else had this problem?

I'm super bummed and, really, even more so about UCONNECT's lack of interest in fixing it.

Thanks in advance for any info or help.
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Unfortunately, this is an ongoing problem with all the Radio/Entertainment Centers in Cars today. When the phone updates to a newer version of software, there are compatibility problems with the Radio/Entertainment Center. It seems to be worse with Apple, but they all have problems.

The only real solution for you, is to have the manufacturer, either FCA or the Radio/Entertainment Center Manufacturer update the software for the Radio. But, they have been slow in doing so, better than the past when they often didn't update it at all.

You can try to disable features, hoping the one that is causing the incompatibility is removed, allowing the others to work. Some people buy an aftermarket Bluetooth hand free kit and use that and just disable the feature in the vehicle.

If I ask about Apple Compatibility for my 2010 from Customer Service, they will read a script saying "They are aware of the problem and are working on a fix that will be released soon." 5 years later, that fix has NOT been released. I ended up ditching the factory Radio and installing an aftermarket unit and that works. But, they are getting better and that's NOT likely to happen to you. You may have to wait longer than you should, but they have been distributing updates to the Radio's lately, and often you can install them yourself instead of having to go to the dealer.

There are different things they are considering for future car Radio's and Phone's that should make this incompatibility situation better, that doesn't help people with the problems today.
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