[Jeff2KPatriotBlue]

Note that (according the Globe and Mail) loaners are being provided.

"There was a problem with my new car, but Chrysler looked after me," is much better than "that POS is in the shop waiting for parts and I have to take the bus!"

 

[SheltonBreeden]

I don't think you should call plant workers mindless idiots. Most I have met are quite intelligent.

Where did he say that plant workers are mindless idiots? Did I miss something? In fact, he sounds like he may be a plant worker.

 

[Stratuscaster]

He didn't. Erik felt the comment insinuated as such.

 

[Erik Latranyi]

He didn't. Erik felt the comment insinuated as such.

Thank you for understanding.

 

[SheltonBreeden]

He didn't. Erik felt the comment insinuated as such.

He used "us" and said "don't blame the worker". Pretty obvious to me both what was actually said and what was insinuated.

 

[vipermoon64]

This was a supplier's fault no doubt.

 

[6507086]

I bought one of the affected cars in February. Daughter notified me by text, read the article that outlined build dates, figured it applied to mine (Build date on door sticker is 12/2012)

Called the dealer. They knew nothing about it. Said they'd check on it "the next time you come in for an oil change..."

Saw a later article that gave a Chrtysler "800" number. Called it, and confirmed that mine is affected. Put me on hold for about five minutes, then came back on the line, and said the dealer was going to call me in the next 5-10 minutes to pick up the car. They sent a flatbed out within the hour.

Currently, don't know what the fix is, or how long they need to keep the car. All they told me was that is was a fire hazard, and had something to do with the positive battery cable/wire harness. Any info from Allpar members concerning the details of the failure, and the corrective action, would be appreciated.

I'm planning to go by the shop Tuesday am, and see what they know.

 

[MoparNorm]

plant workers only do what the bosses tell us to do so dont blame the worker

Before jumping to conclusions, read the report, don't shoot the messenger, I was simply quoting the article.
Additionally, I specifically noted in my earlier post, management directs the workers.
My question specifically asked, why, or if, management had consulted the supplier, prior to trying to jury rig a repair.
There is no doubt there was a procedure failure, I was only questioning why.
Eventually the story will come out, to reveal the logic used.
Read the article.

 

[RVC]

Did you get a loaner? Amazing (so to speak) that the dealer knew nothing. It's a fire hazard, you are not supposed to even park it in crowded areas or next to something that may go "boom", and the guy said "huhmmm yeah, we'll check it when you come by for an oil change..."

It happens I guess, I just hope it's an isolated occurrence.

 

[oh2o]

"IMPORTANT: All involved in stock vehicles are under a “STOP SALE ORDER” and
cannot be sold until the vehicle is repaired. A repair procedure is not available at this
time. Dealerships will be notified as soon as a remedy for this safety issue is
available."

 

[Christopher]

"IMPORTANT: All involved in stock vehicles are under a “STOP SALE ORDER” and
cannot be sold until the vehicle is repaired. A repair procedure is not available at this
time. Dealerships will be notified as soon as a remedy for this safety issue is
available."

How long would it take for a repair procedure to be established? I'm guessing it depends on the complexity of the problem. I'm also guessing it won't be as long as Boeing's fix for their problem.

Would these cars then be eligible for Lemon Law if Chrysler is unable to fix them within the time limit?

I'm just thinking that if this isn't resolved quickly, they could be looking at the return of a lot of cars if takes too long. I know I'd be unhappy if I were making payments on a car that was sitting on a dealer's lot without any idea how long it would be even if I were provided a loaner.

 

[JoshMHam]

No this statement like all the other "anti-union" implications that have crept up here lately is ridiculous. Hourly does what it's told as it's told, management makes the decisions on any "issues" that arise, period. ("fixes" are not "suggested" to hourly, they are ordered to hourly, again period)

This is not "anti-union" anything. This is from personal experience, both from working inside plants and working with them.

Also, if you took the time to read all of what I posted (which was one whole sentence), I agreed that the "fix" for this issue would have likely been determined by management/engineering/supplier.

 

[Dave Z]

I prefer to look at this situation as a positive. Chrysler discovered a problem, and fixed it before anyone was hurt, before the newspapers got hold of it, and before the government told them to fix it (or even knew about it, possibly).

There is going to be human error when you have tens of thousands of people making a million cars every year.

The system is supposed to work like this. Nobody can make every car perfectly, but there are different ways to fix the problems. You can cover them up and pretend they don't exist [cough toyota cough], you can fight every recall, you can only recall cars when the problems become public, etc...

 

[MoparNorm]

How long would it take for a repair procedure to be established? I'm guessing it depends on the complexity of the problem. I'm also guessing it won't be as long as Boeing's fix for their problem.

Would these cars then be eligible for Lemon Law if Chrysler is unable to fix them within the time limit?
.

Again, from the article; there is a defective wiring loom (from a supplier) this small number of cars were built using this loom. Once that loom is replaced, the cars should be fine.
The problem is not overly complex, but a bad decision was made to try to repair the looms on-site to keep the line moving.
Hindsight being 20/20, Challenger V6 production should have been halted until a new part was provided.
Chrysler, if knowing there was a potentially a long lead time, might have offered the owners of pre-sold and ordered cars a concession. They didn't and now, to their credit they are taking steps to correct the problem, albeit after the fact.
Without knowing all of the details, it sounds like the new quality procedures were not followed, at some point in the chain.
You can assume, it won't happen again, at least not in this manner.

 

[Erik Latranyi]

All problems should have a "root cause" investigation that is independent. Once the failure is outlined, steps can be taken to prevent a similar occurrence.

Pointing fingers is not the answer.

 

[Stratuscaster]

He used "us" and said "don't blame the worker". Pretty obvious to me both what was actually said and what was insinuated.

Interpretation is a very complex thing, as is insinuation (Is that even a word? No matter, it is now. )

 

[Christopher]

Again, from the article; there is a defective wiring loom (from a supplier) this small number of cars were built using this loom. Once that loom is replaced, the cars should be fine.
The problem is not overly complex, but a bad decision was made to try to repair the looms on-site to keep the line moving.
Hindsight being 20/20, Challenger V6 production should have been halted until a new part was provided.
Chrysler, if knowing there was a potentially a long lead time, might have offered the owners of pre-sold and ordered cars a concession. They didn't and now, to their credit they are taking steps to correct the problem, albeit after the fact.
Without knowing all of the details, it sounds like the new quality procedures were not followed, at some point in the chain.
You can assume, it won't happen again, at least not in this manner.

I can appreciate that, Norm. I don't expect that it is as complex as Boeing's problems, just the amount of time it has taken for Boeing to come up with a repair. Based on oh20's comment that there was no repair procedure available at this time, I was just thinking that if someone has a car under the recall, and Chrysler doesn't have a fix in in short order, they could be looking at people returning their cars.

 

[MoparNorm]

Interpretation is a very complex thing, as is insinuation (Is that even a word? No matter, it is now. )

It's pretty obvious,...it's the wiring insulation...

 

[MoparNorm]

I can appreciate that, Norm. I don't expect that it is as complex as Boeing's problems, just the amount of time it has taken for Boeing to come up with a repair. Based on oh20's comment that there was no repair procedure available at this time, I was just thinking that if someone has a car under the recall, and Chrysler doesn't have a fix in in short order, they could be looking at people returning their cars.

The only fix needed is for the supplier to ship the correct loom.
That should not be a problem unless the loom was incorrectly designed, built, or lacks proper connectors, that are a long lead time.
It does however involve the will of the supplier.

 

[Erik Latranyi]

Interpretation is a very complex thing, as is insinuation (Is that even a word? No matter, it is now. )

This is also why "root cause" gets so difficult to determine. Some people see the "cause" as taking sides, or blame. That is why the team determining "root cause" needs to be independent without a dog in that hunt.