The data is broken up into three ten-year periods, 1985-1994, 1995-2004 and 2005-2014, and measures the number of vehicles recall to the number of vehicles sold as well as the percentage of recalls issued within the first three years after the vehicle is sold.
Chrysler went from having the third-lowest recall rate in the 1985-1994 period with a 0.33 recall rate to worst in the 1995-2004 period with recalls totaling 1.82, i.e., more than one recall for every vehicle the company delivered. Since 2005, Chrysler has risen to ninth, with 0.98 recalls per vehicle, just 0.02 points behind General Motors' 0.96. Chrysler's 0.84 improvement was second only to Mitsubishi's 0.87 jump.
| RECALL RATE PER VEHICLE SOLD | ||||||
|---|---|---|---|---|---|---|
| 1985-1994 | 1995-2004 | 2005-2014 | ||||
| Manufacturer | Rate | Rank | Rate | Rank | Rate | Rank |
| Mercedes-Benz USA, LLC. | 0.45 | 6 | 0.52 | 2 | 0.38 | 1 |
| Mazda Motors | 0.4 | 4 | 1 | 8 | 0.55 | 2 |
| Kia Motors Corporation | 0.54 | 9 | 0.96 | 7 | 0.68 | 3 |
| BMW of North America, LLC | 1.31 | 13 | 0.9 | 5 | 0.87 | 4 |
| Nissan North America, Inc. | 0.26 | 1 | 1.2 | 11 | 0.9 | 5 |
| Mitsubishi Motors North America, Inc. | 0.84 | 12 | 1.77 | 14 | 0.9 | 6 |
| Subaru of America, Inc. | 0.68 | 10 | 0.84 | 4 | 0.92 | 7 |
| General Motors LLC | 0.46 | 7 | 1.02 | 9 | 0.96 | 8 |
| Chrysler Group LLC | 0.33 | 3 | 1.82 | 15 | 0.98 | 9 |
| Volkswagen of America, Inc. | 1.64 | 14 | 1.18 | 10 | 1.08 | 10 |
| Hyundai Motor Company | 1.67 | 15 | 0.83 | 3 | 1.15 | 11 |
| Ford Motor Company | 0.52 | 8 | 1.4 | 12 | 1.31 | 12 |
| Volvo Cars of N.A., LLC | 0.73 | 11 | 1.49 | 13 | 1.32 | 13 |
| Honda (American Honda Motor Co.) | 0.42 | 5 | 0.94 | 6 | 1.41 | 14 |
| Toyota Motor Corporation | 0.26 | 2 | 0.26 | 1 | 1.67 | 15 |
In terms of timeliness, that is, identifying problems and acting quickly to resolve them, Chrysler has risen from 13th to second only to Nissan North America in the rankings.
| PERCENTAGE OF RECALL CAMPAIGNS FOR VEHICLES WITHIN THEIR FIRST 3 YEARS | ||||||
|---|---|---|---|---|---|---|
| 1985-1994 | 1995-2004 | 2005-2014 | ||||
| Manufacturer | Percent | Rank | Percent | Rank | Percent | Rank |
| Nissan North America, Inc. | 82.80% | 11 | 83.80% | 9 | 86.50% | 1 |
| Chrysler Group LLC | 90.70% | 3 | 75.00% | 13 | 84.40% | 2 |
| Mitsubishi Motors North America, Inc. | 78.60% | 13 | 62.10% | 15 | 84.40% | 3 |
| Volvo Cars of N.A., LLC | 88.20% | 8 | 80.60% | 11 | 83.70% | 4 |
| BMW of North America, LLC | 90.90% | 2 | 93.30% | 1 | 80.70% | 5 |
| Volkswagen of America, Inc. | 83.10% | 10 | 62.70% | 14 | 76.70% | 6 |
| Subaru of America, Inc. | 80.00% | 12 | 88.90% | 4 | 76.00% | 7 |
| General Motors LLC | 89.60% | 4 | 86.60% | 7 | 75.10% | 8 |
| Mercedes-Benz USA, LLC. | 77.80% | 14 | 90.60% | 2 | 75.00% | 9 |
| Mazda Motors | 88.90% | 5 | 79.70% | 12 | 74.10% | 10 |
| Ford Motor Company | 88.10% | 9 | 82.10% | 10 | 70.40% | 11 |
| Kia Motors Corporation | 100.00% | 1 | 85.70% | 8 | 68.80% | 12 |
| Hyundai Motor Company | 69.20% | 15 | 90.00% | 3 | 67.30% | 13 |
| Honda (American Honda Motor Co.) | 88.50% | 7 | 88.50% | 6 | 63.20% | 14 |
| Toyota Motor Corporation | 88.70% | 6 | 88.70% | 5 | 56.50% | 15 |
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