Long term incentive? I got one for you..... Shape up or leave. I took one of my Dodge trucks I have been having an issue with to a very small dealer north of Columbus Ohio. They charged me 90 dollars to hook it to their machine and if their tech had taken the time to look at the diagnostics he would've been able to explain what was wrong with the truck. My GF bought a Commander at another larger dealer in NW central Ohio who used to do business about like the smaller one but now is much better to deal with. They bent over backwards selling a used vehicle to her. They should be proud of their staff. Chrysler dealers need to better themselves, not depend on the company to do it for them.