[Bj Kline]

After reading of the experiences of some on here I am very fortunate to have found a great dealer. I can't praise the sales and service staff enough at Saint Marys Chrysler Dodge Jeep Ram! The dealer is about an 1.5 hour drive from my home but I know I will be well taken care of. My relationship with them started almost 2.5 years ago. They had a 2006 Ram 2500 that I spotted on their website. I am in the area about once a week anyway so I found the time to check it out. I found a great one owner truck that this dealer had done EVERYTHING on for its entire life. After hearing a bit about the truck and its previous owner, I was sold. So this past spring when I was wanting to get rid of my Chevy Cavalier I looked at them first. Call me crazy but after driving a few Dodge Calibers home as service loaners I found another vehicle I really enjoyed. By the time I was ready to buy Saint Marys didn't have exactly the one I was wanting. I had found the one I wanted at a Chrysler dealer only 30 minutes from my home. Saint Marys was able to dealer trade for the Caliber I wanted and then I drove it home!

 

[y2kyamr6]

After reading of the experiences of some on here I am very fortunate to have found a great dealer. I can't praise the sales and service staff enough at Saint Marys Chrysler Dodge Jeep Ram! The dealer is about an 1.5 hour drive from my home but I know I will be well taken care of. My relationship with them started almost 2.5 years ago. They had a 2006 Ram 2500 that I spotted on their website. I am in the area about once a week anyway so I found the time to check it out. I found a great one owner truck that this dealer had done EVERYTHING on for its entire life. After hearing a bit about the truck and its previous owner, I was sold. So this past spring when I was wanting to get rid of my Chevy Cavalier I looked at them first. Call me crazy but after driving a few Dodge Calibers home as service loaners I found another vehicle I really enjoyed. By the time I was ready to buy Saint Marys didn't have exactly the one I was wanting. I had found the one I wanted at a Chrysler dealer only 30 minutes from my home. Saint Marys was able to dealer trade for the Caliber I wanted and then I drove it home!

Thats how it should be done. If I dont have it I will find it, if I cant find it I will order it. I have sold cars to people that live in other states and even overseas. Its all about how they are treated on the phone, in emails and when they are in front of you.

 

[STUDEBAKERFAN]

I just registered to reply to this topic , I live in a small to medium sized town in Tennessee, My older sister is in the market to replace her 2004 Subaru Forrester with high mileage. We come from a mopar family, My sister has owned a 1978 Sapporo,1979 Lebaron, 1981 Dodge Aries , 1986 Lebaron GTS and a 1994 voyager just to name a few all purchased new, My mother has a 2006 300 Limited that my sister sometimes drives and she loves it, Recently my sister took me with her to look at new cars in Chattanooga . the salesman acted dumbfounded when we requested to drive a Dart, a 200 a 300 with AWD and a Jeep Compass, He asked us if we were aware that these were very different vehicles , and did we even know what we were looking for in a vehicle in a very condecending manner, My sister calmly told the salesman that while she had been very happy with the Subaru, that she was ready to trade for something with a nicer interior, a bit more room and hopefully AWD and good mileage , We were then told that none of the sedans were available with AWD , He didn't think my sister would like the dart because it was sporty, He insisted that we drive a Compass Lattitude we really liked the Compass and asked when they would be available with the new transmission , We were told that absolutely no changes or upgrades were coming for the Compass because it was a brand new nameplate this year !!!!, It took over 1 hour after arriving at the dealer to test drive 1 vehicle, be misinformed, and then be abandoned by the salesman once we got back to the showroom, He handed us over to another salesman saying he was late for a meeting, before approaching another couple right in front of us and starting his spheel all over again with them, Later that evening we drove back to Cookeville Tn where I live. we stopped at the local dealer and were again told the 300 was not available with AWD ,and the salesman asked my sister if she could get financed before we could test drive anything . My sister just bought a new GMC Terrain and loves it, she would have loved to get back into a Chrysler product but with dealers that don't even know what they are selling it doesn;t bode well for return trips for service etc.

 

[Challenger6.4]

Bob Frederick. I live two hours away from his dealership but it is worth it. Class act and a stand up guy.

 

[dana44]

This is flat out a case of the time you ask to see the owner, not the manager, and politely inform them that "Bob" the salesman just lost him a sale because of his stupidity all the way around. "Bob" the salesman probably has several sales because other less informed knew even less than him, but part of the experience is to go to the dealer and have salesmen teach you, not the other way around.

 

[Erik Latranyi]

Had a horrendous experience on President's day in an attempt to move out of my 2010 Lexus IS and into a 2013 Chrysler 300C. My dealer, Tri-County Chrysler in Pottstown, Pa. was horrible. The salesman who greeted us (so to speak) was dressed just like the customers waiting to have their cars repaired. I could not tell them apart. He was wearing jeans, a dark shirt and a windbreaker with dark sneakers. He greeted me but failed to acknowledge my wife (bad move dude) before shuttling us into his office. Almost like she wasn't there. He had a horrendous cough and when we went to test drive a 300S (not the C I wanted) nor the car I was told over the phone was on the lot to drive, his breath was fowl like a smoker's. I knew more about this car then him. The 300 test drive was just as disappointing. Ended up not ordering a 300 because their trade in quote on my IS was too low. I mentioned to my wife how surprised I was at how well Chrysler is doing. This dealership is a joke. Never again.

You are not that far from Norristown, PA. Go visit Sport Chrysler Dodge Jeep and work with CJDSalespro (Allpar member). He will take good care of you and you will be very happy.

 

[y2kyamr6]

I just registered to reply to this topic , I live in a small to medium sized town in Tennessee, My older sister is in the market to replace her 2004 Subaru Forrester with high mileage. We come from a mopar family, My sister has owned a 1978 Sapporo,1979 Lebaron, 1981 Dodge Aries , 1986 Lebaron GTS and a 1994 voyager just to name a few all purchased new, My mother has a 2006 300 Limited that my sister sometimes drives and she loves it, Recently my sister took me with her to look at new cars in Chattanooga . the salesman acted dumbfounded when we requested to drive a Dart, a 200 a 300 with AWD and a Jeep Compass, He asked us if we were aware that these were very different vehicles , and did we even know what we were looking for in a vehicle in a very condecending manner, My sister calmly told the salesman that while she had been very happy with the Subaru, that she was ready to trade for something with a nicer interior, a bit more room and hopefully AWD and good mileage , We were then told that none of the sedans were available with AWD , He didn't think my sister would like the dart because it was sporty, He insisted that we drive a Compass Lattitude we really liked the Compass and asked when they would be available with the new transmission , We were told that absolutely no changes or upgrades were coming for the Compass because it was a brand new nameplate this year !!!!, It took over 1 hour after arriving at the dealer to test drive 1 vehicle, be misinformed, and then be abandoned by the salesman once we got back to the showroom, He handed us over to another salesman saying he was late for a meeting, before approaching another couple right in front of us and starting his spheel all over again with them, Later that evening we drove back to Cookeville Tn where I live. we stopped at the local dealer and were again told the 300 was not available with AWD ,and the salesman asked my sister if she could get financed before we could test drive anything . My sister just bought a new GMC Terrain and loves it, she would have loved to get back into a Chrysler product but with dealers that don't even know what they are selling it doesn;t bode well for return trips for service etc.

Both of those guys have no idea what they are talking about. The Dart and 200 do not come in AWD only FWD, the 300 does offer a AWD model. The new transmission is avaiable on the 2014 Compass and can be ordered.
It should not matter how many cars she wants to drive, just listen and answer questions to help her choose the right car for her needs.

 

[CDJSalesPro]

I have said this more times than I care to think about. The generalizations about Chrysler salespeople are just plain ridicules. Why is that you guys will spend hours and days researching professionals for everything that you do and use in life. But when it comes to finding you automobile sales professional you just walk in and hope for the best? I guess you just accept the first realtor you see when looking for a new home ,or when trying to sell your home. I guess any plumber will do? Or when you ready to build that addition or new deck on your home you just put on a blindfold and pick a contractor out of the phone book.. When your child needs a tonsillectomy. Will any ENT do? How about your lawyer? The answer is simple NO!!!! That’s because just like in your profession what ever it is, there are good, average, lazy ,just plain bad, and horrible. You want to find someone who is at a minimum good you should want great.

You need "A CAR GUY" a professional. Not some kid who just started who odds are will not make it till the summer or at best till your 3rd oil change. Or some worn out used to be a good salesman (should have retired 10 years ago) who is only there because he cant get hired to do anything else guy. We are in a tough economy. Many dealers have hired new salespeople who lack training,(they can get the training in time if they are there long enough) There are many there who are simply there to get a paycheck. A guy that sucks in this business can make 30K+ a year. He might be perfectly satisfied with that kind of income. He might not have the desire to be the "The Best" or "salesman of the month" he’s a slacker...and mediocrity is his middle name. A "professional "realizes that the customer in this day in age, is more knowledgeable than ever before(thank u internet) He has studied that one car or truck for weeks maybe months. He knows that vehicle inside and out and he will not be dazzled by common BS..... The professional takes pride in his craft and learns as much as he can about the products that he represents.

You don’t want that guy!!! Do yourselves a favor. If you don’t have a "Car guy" When you go to a dealership ask for the sales manger. Tell him that you have had some bad experiences with unknowledgeable salesmen and ask him to place you with his BEST sales professional. Any manger will be happy to do this.

Every dealership has a few bad apples. I have a few on my floor that make me crazy!!! Every time I hear them open their mouths to speak to a customer I want to go hide in shame. But alas I am not the owner . And believe it or not there is a shortage of trained sales professionals. This is not just at Chrysler . I would have no problem with the hireling of a seasoned veteran . However good salespeople like Good mechanics, doctors, lawyers, engineers, contractors are simply hard to find. So when you do find one. Build a relationship with him based on trust(and he should earn it)and then make him your “Car Guy”

You are not that far from Norristown, PA. Go visit Sport Chrysler Dodge Jeep and work with CJDSalespro (Allpar member). He will take good care of you and you will be very happy.

Thanks Erik
I kinda speciailze in 300's

 

[solarstripes]

Had a horrendous experience on President's day in an attempt to move out of my 2010 Lexus IS and into a 2013 Chrysler 300C. My dealer, Tri-County Chrysler in Pottstown, Pa. was horrible. The salesman who greeted us (so to speak) was dressed just like the customers waiting to have their cars repaired. I could not tell them apart. He was wearing jeans, a dark shirt and a windbreaker with dark sneakers. He greeted me but failed to acknowledge my wife (bad move dude) before shuttling us into his office. Almost like she wasn't there. He had a horrendous cough and when we went to test drive a 300S (not the C I wanted) nor the car I was told over the phone was on the lot to drive, his breath was fowl like a smoker's. I knew more about this car then him. The 300 test drive was just as disappointing. Ended up not ordering a 300 because their trade in quote on my IS was too low. I mentioned to my wife how surprised I was at how well Chrysler is doing. This dealership is a joke. Never again.

I've had some good experience with Barbera near Philly and Rothrock near Allentown, PA. You shouldnt be far from them so maybe you could check them out in the future. At least the salesmen I met at those dealers were all very knowledgeable about the vehicles that I was interested in and never pushed me into buying. I bought a 300S from Rothrock and was happy with the process.

The problem I have with some of the dealers around my area is that it seems that some dealers are seriously understaffed. This could be a result of strong sales. Sometimes one salesperson has to deal with multiple customers at the same time that significantly prolongs the time each customer spent in the showroom.

 

[itzahemi]

This topic is ironic for me, I just posted this week under "200 rental" to state my complete satisfaction with my new 2013 chrysler 200. Amazing car. However, the ironic part is that this new topic "chrysler dealer training" was something i was thinking about all week. While the car experience was amazing, this story would probably blow your mind, and might consider me a jerk for not bringing this to someones attention. I live in ny, and called a dealer in georgia because they are a volume dealer and last year was able to get me my 2011 dodge charger in the color and options i wanted, at a price much cheaper than any local dealer was able to do. They located the car for me in PA and i drove 2 hours to get it. However, the dealer in Georgia this time could get me the chrysler 200 i wanted, but they couldnt come close to a price i was willing to pay, no matter how we tried. I wanted this car, a limited with the polished wheels for 275 sign and drive, not a dime out of pocket, including the tax and dmv. The dealer came back and said i was 100 off, would be 375. I had brought my charger in for servicing to a local dealer and had mentioned that i was looking for the chrysler 200 from the dealer in Georgia again, and the salesmen checked with the manager and the manager said he would match that price. 275. Well, i waited four days for them to locate the car, i went saturday to pick it up and i definately thought they were going to change the price. To my surprise, i walked out of there 275 sign and drive lease for this 28,000 sticker car. HOWEVER, after i signed the lease agreement with the finance person, the salesman wished me luck, shook my hand, pointed to the car, and said good luck, thank you very much. My jaw dropped, but i tried not to show my disbelief. i walked over to the car, got in, tried to figure out a few things, and drove out of there. There was NO attempt to show me a damn thing in or out of the car. I was shocked, but i left because i knew i got an amazing deal. After a few days, it hit me, that was plain wrong. Now, surveys are coming to me already, regarding my treatment at the dealer. Do i spill the beans? or, do i just glorify them because i got a good deal. It left me with such a terrible feeling, while i truely admired the dealer for sticking to a price, I almost feel like i was treated spitefully because i was able to get over on them in price. What are your thoughts guys, still havent filled out the surveys, contemplating what to do.

 

[STUDEBAKERFAN]

IN reply to CJDSALESPRO I really don't think the search for a carpenter, lawyer etc in the yellow pages compares with a new car salesperson, Any individual capable of reading and comprehending what they have read should be able to study the sales brochures in the showroom if nothing else is available, Also im not sure how you teach anyone to be tactful and polite , nor can you teach enthusiasm. Any customer that takes the time to drive to thier local dealer, or a distant one should be able to expect a professional no matter how long they have been at thier job, because they should not be serving customers solo until they are ready, SORRY IM NOT SURE HOW TO ATTACH THIS TO ANOTHER POST

 

[y2kyamr6]

It should not matter what price you paid for the car or what kind of deal you were able to get. You should have been shown how to use the features in your new car.
I will always go over the car, ask if they have questions and tell them that in a few days if you cant figure something out call me. I know the product well enough that I can usually figure it out over the phone. 15 min on the phone sure beats my customer coming back in and sitting in service for an hour because they cant figure out something or think it is broken.
Sergio talks about world class service and it sould be service all the way to the end.

 

[CDJSalesPro]

IN reply to CJDSALESPRO I really don't think the search for a carpenter, lawyer etc in the yellow pages compares with a new car salesperson, Any individual capable of reading and comprehending what they have read should be able to study the sales brochures in the showroom if nothing else is available, Also im not sure how you teach anyone to be tactful and polite , nor can you teach enthusiasm. Any customer that takes the time to drive to thier local dealer, or a distant one should be able to expect a professional no matter how long they have been at thier job, because they should not be serving customers solo until they are ready, SORRY IM NOT SURE HOW TO ATTACH THIS TO ANOTHER POST

Wow.....that's all you got from my post huh? If you think simply reading a "brochure" is going to make someone capable of providing you with the proper experience then you kind Sir are making a huge mistake. Problem is that there are some, probably many that actually think that reading the brochure is "all"it takes.
Let me tell you ...the brochure will not provide you with 20% of the knowledge that it will take you to properly demonstrate or deliver our cars and trucks. This year alone for me to attain "certification" I will have to complete over 20 different training classes. That is after having already completed over 300+ over the last 15 years working for Chrysler. My point ........is that there are hours and hours of training provided by Chrysler for salesmen. This idea that all salesmen are equal is just plain silly. Just like you would not expect a 1st year carpenter or lawyer to provider you with the same amount of expertise as you would say a more seasoned veteran..."professional" Everyone is not cut out to be a sales professional. There are many that have no business being in sales. Problem is that they do talk to customers before being fired or they eventually quit because they actually realize this is not the field for them.

Seek out the the good ones....Its your money...its your time, your investment......Find your "carguy" and he will save you time and money.

 

[sebring96hbg]

I have said this more times than I care to think about. The generalizations about Chrysler salespeople are just plain ridicules. Why is that you guys will spend hours and days researching professionals for everything that you do and use in life. But when it comes to finding you automobile sales professional you just walk in and hope for the best? I guess you just accept the first realtor you see when looking for a new home ,or when trying to sell your home. I guess any plumber will do? Or when you ready to build that addition or new deck on your home you just put on a blindfold and pick a contractor out of the phone book.. When your child needs a tonsillectomy. Will any ENT do? How about your lawyer? The answer is simple NO!!!! That’s because just like in your profession what ever it is, there are good, average, lazy ,just plain bad, and horrible. You want to find someone who is at a minimum good you should want great.

You need "A CAR GUY" a professional. Not some kid who just started who odds are will not make it till the summer or at best till your 3rd oil change. Or some worn out used to be a good salesman (should have retired 10 years ago) who is only there because he cant get hired to do anything else guy. We are in a tough economy. Many dealers have hired new salespeople who lack training,(they can get the training in time if they are there long enough) There are many there who are simply there to get a paycheck. A guy that sucks in this business can make 30K+ a year. He might be perfectly satisfied with that kind of income. He might not have the desire to be the "The Best" or "salesman of the month" he’s a slacker...and mediocrity is his middle name. A "professional "realizes that the customer in this day in age, is more knowledgeable than ever before(thank u internet) He has studied that one car or truck for weeks maybe months. He knows that vehicle inside and out and he will not be dazzled by common BS..... The professional takes pride in his craft and learns as much as he can about the products that he represents.

You don’t want that guy!!! Do yourselves a favor. If you don’t have a "Car guy" When you go to a dealership ask for the sales manger. Tell him that you have had some bad experiences with unknowledgeable salesmen and ask him to place you with his BEST sales professional. Any manger will be happy to do this.

(SNIP)

We made the deal after shopping three stores to find a good salesman to work with. And that guy had Allpar on his desktop.

 

[ShanePerrone]

The guy that sold us a Caliber is now a Honda sales guy. Most of them around here float and get picked up where ever they land. Funny thing is his wife drivers a 200 lol. I still hate the guy though. Pressured my mom into buying the base Caliber for sticker after the cash for clunkers deal fell through after my dad died as the vehicles were in his name. A good sales guy would have saw what we going to pay, and at least suggested used vehicles on the lot in that price range with low mileage since there was now over 9 thousand in cash difference. I do tend to enjoy ribbing him when I see him though about how much an [I should have my mouth washed out with soap for using such terms] his general manager is. That guy wouldn't even humor me with an appraisal until I had a vehicle picked out and ready to sign. His "offer" would change depending on the vehicle to "give me" the best offer. I'd have railed the guy, but I was too busy laughing on how crappy the Civic hybrid was. When I plant my foot in the minivan it throws you back... that car... makes you think you broke it.

 

[fargo59]

geeze, keep this up and i'll have to drop by norristown when i'm in the area in 3 weeks. lol. not that i'm car shopping, but a friend will be soon and she's local.

chrysler has offered training for ages. the difference is now that they are enforcing the training rules requiring all sections have stringent training standards. techs, managers, and parts associates are all included. some of us are playing catch up after some juggling of courses, while others are fully prepared.

 

[suzq044]

I have said this more times than I care to think about. The generalizations about Chrysler salespeople are just plain ridicules. Why is that you guys will spend hours and days researching professionals for everything that you do and use in life. But when it comes to finding you automobile sales professional you just walk in and hope for the best? I guess you just accept the first realtor you see when looking for a new home ,or when trying to sell your home. I guess any plumber will do? Or when you ready to build that addition or new deck on your home you just put on a blindfold and pick a contractor out of the phone book.. When your child needs a tonsillectomy. Will any ENT do? How about your lawyer? The answer is simple NO!!!! That’s because just like in your profession what ever it is, there are good, average, lazy ,just plain bad, and horrible. You want to find someone who is at a minimum good you should want great.


You need "A CAR GUY" a professional. Not some kid who just started who odds are will not make it till the summer or at best till your 3rd oil change. Or some worn out used to be a good salesman (should have retired 10 years ago) who is only there because he cant get hired to do anything else guy. We are in a tough economy. Many dealers have hired new salespeople who lack training,(they can get the training in time if they are there long enough) There are many there who are simply there to get a paycheck. A guy that sucks in this business can make 30K+ a year. He might be perfectly satisfied with that kind of income. He might not have the desire to be the "The Best" or "salesman of the month" he’s a slacker...and mediocrity is his middle name. A "professional "realizes that the customer in this day in age, is more knowledgeable than ever before(thank u internet) He has studied that one car or truck for weeks maybe months. He knows that vehicle inside and out and he will not be dazzled by common BS..... The professional takes pride in his craft and learns as much as he can about the products that he represents.


You don’t want that guy!!! Do yourselves a favor. If you don’t have a "Car guy" When you go to a dealership ask for the sales manger. Tell him that you have had some bad experiences with unknowledgeable salesmen and ask him to place you with his BEST sales professional. Any manger will be happy to do this.



Every dealership has a few bad apples. I have a few on my floor that make me crazy!!! Every time I hear them open their mouths to speak to a customer I want to go hide in shame. But alas I am not the owner . And believe it or not there is a shortage of trained sales professionals. This is not just at Chrysler . I would have no problem with the hireling of a seasoned veteran . However good salespeople like Good mechanics, doctors, lawyers, engineers, contractors are simply hard to find. So when you do find one. Build a relationship with him based on trust(and he should earn it)and then make him your “Car Guy”




Thanks Erik
I kinda speciailze in 300's

It sucks, because there are so few & far between these days that REALLY care about their jobs, and the customer they are talking to. Even fewer still are the true 'car-guys'. In my experience, a lot of them just know enough to get someone in the door, as it were. Some of them still judge you by how you look; or if you're male/female. I get that one a lot; just because I'm female does not mean I don't know everything there is to know about almost every vehicle on the lot, and how to tell trim-levels apart from a distance. Doesn't mean you can try & rip me off at the parts department either, it's funny, back in CA, how often they'd say I needed something when I knew better (with the Patriot). No blinker fluid for me thanks (lol).

 

[RVC]

Wow.....that's all you got from my post huh? If you think simply reading a "brochure" is going to make someone capable of providing you with the proper experience then you kind Sir are making a huge mistake. Problem is that there are some, probably many that actually think that reading the brochure is "all"it takes.
Let me tell you ...the brochure will not provide you with 20% of the knowledge that it will take you to properly demonstrate or deliver our cars and trucks. This year alone for me to attain "certification" I will have to complete over 20 different training classes. That is after having already completed over 300+ over the last 15 years working for Chrysler. My point ........is that there are hours and hours of training provided by Chrysler for salesmen. This idea that all salesmen are equal is just plain silly. Just like you would not expect a 1st year carpenter or lawyer to provider you with the same amount of expertise as you would say a more seasoned veteran..."professional" Everyone is not cut out to be a sales professional. There are many that have no business being in sales. Problem is that they do talk to customers before being fired or they eventually quit because they actually realize this is not the field for them.

Seek out the the good ones....Its your money...its your time, your investment......Find your "carguy" and he will save you time and money.

I understand what you are saying but a carpenter has his name on the shingle and as such you really have no idea of what his standards are until you either try his services or get some references from other people.

CJD dealers OTOH are franchisees: just like McDonalds, BK, etc. you expect Chrysler, whose name is on the top of the house, to guarantee for the quality and standards of the products and services it's advertising during the superbowl, just like McD or BK do. Granted ,there will always be some bad apples, but having total anarchy and complete lack of customer service standards is NOT the norm (well at least it shouldn't be).

Just my 2c, and btw you and the other dealers that participate here on Allpar are most definitely a prime example of how excellent things could be if everybody just cared a bit more about the products they sell and respected people a bit more in general. It's not conceivable to go from the levels you guys keep to a random idiot that doesn't know squat about what he/she is selling and actually drives people away; and to have that happen so frequently that "having a crappy experience" has become almost synonymous with dealing with CJD dealers.

 

[IMPERIAL4EVER]

I have said this more times than I care to think about. The generalizations about Chrysler salespeople are just plain ridicules. Why is that you guys will spend hours and days researching professionals for everything that you do and use in life. But when it comes to finding you automobile sales professional you just walk in and hope for the best? I guess you just accept the first realtor you see when looking for a new home ,or when trying to sell your home. I guess any plumber will do? Or when you ready to build that addition or new deck on your home you just put on a blindfold and pick a contractor out of the phone book.. When your child needs a tonsillectomy. Will any ENT do? How about your lawyer? The answer is simple NO!!!! That’s because just like in your profession what ever it is, there are good, average, lazy ,just plain bad, and horrible. You want to find someone who is at a minimum good you should want great.

You need "A CAR GUY" a professional. Not some kid who just started who odds are will not make it till the summer or at best till your 3rd oil change. Or some worn out used to be a good salesman (should have retired 10 years ago) who is only there because he cant get hired to do anything else guy. We are in a tough economy. Many dealers have hired new salespeople who lack training,(they can get the training in time if they are there long enough) There are many there who are simply there to get a paycheck. A guy that sucks in this business can make 30K+ a year. He might be perfectly satisfied with that kind of income. He might not have the desire to be the "The Best" or "salesman of the month" he’s a slacker...and mediocrity is his middle name. A "professional "realizes that the customer in this day in age, is more knowledgeable than ever before(thank u internet) He has studied that one car or truck for weeks maybe months. He knows that vehicle inside and out and he will not be dazzled by common BS..... The professional takes pride in his craft and learns as much as he can about the products that he represents.

You don’t want that guy!!! Do yourselves a favor. If you don’t have a "Car guy" When you go to a dealership ask for the sales manger. Tell him that you have had some bad experiences with unknowledgeable salesmen and ask him to place you with his BEST sales professional. Any manger will be happy to do this.

Every dealership has a few bad apples. I have a few on my floor that make me crazy!!! Every time I hear them open their mouths to speak to a customer I want to go hide in shame. But alas I am not the owner . And believe it or not there is a shortage of trained sales professionals. This is not just at Chrysler . I would have no problem with the hireling of a seasoned veteran . However good salespeople like Good mechanics, doctors, lawyers, engineers, contractors are simply hard to find. So when you do find one. Build a relationship with him based on trust(and he should earn it)and then make him your “Car Guy”



Thanks Erik
I kinda speciailze in 300's

Thank you Erik!!!! CDJ Sales Pro. How do we connect? I have a desire to move out of my 2010 Lexus and into a 2013 300C with Hemi RWD. Please advise who do I ask for when I call Sport. Thank you.

 

[Ramfan]

A professional sales person is just that, professional. He knows his product, learns his client, and knows something about all things that surround his business. Its always worth your time to seek out a professional in just about any field.

My brother in law has been a very successful salesman for another brand of which I am not a big fan for many years with many repeat clients. Unfortunately he worked for a crappy dealership. He was the go to guy and the number one salesman at that dealership for years. Finally that crappy dealer undermined him & short changed him enough that it got the best of him and thankfully he landed at a Chrysler dealership. To my amazement many die hard brand X fans whom over time got to know and buy from my brother in law followed him. He followed up with families who have bought from him and many have literally switched brands at trade time because they know he knows them will treat them right and make sure they are happy.

He works at Bud's Chrysler Dodge Jeep Ram in Celina Ohio. Locally here in the Dayton Ohio area we had a local dealer that was closed, THANKFULLY when Chrysler trimmed some dealerships. Also locally there are two other Chrysler dealership Arena & Dennis both seem to be excellent with both good salespeople and service departments. So a shout out to the good.