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I had a similar situation at the old dealership I used to go to (no longer around). The service adviser explained that the 5/20 was being bought in bulk but they did accomodate my PT by getting 10/30 for it. He did not charge me extra because I was a long time, regular customer. Part of the theory was that many people with older cars do not use the dealer for oil changes so the actual market segment for cars coming in requiring 10/30 was limited and would continue to decrease. It's basically a business decision. They never put in the wrong oil though.
 
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