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Fit and finish on wagoneers

30952 Views 248 Replies 62 Participants Last post by  OfficialMopar
Well here we go again!
The LIFT GATE on all units built are having a bad fit and finish, they all are misaligned the gaps are uneven and they simply don't match with tail lamps and other panels, shame on the managers, Shame in Stellantis "quality" .
The vehicle is new and very expensive, it should have the very best quality. We noticed that problem long ago, they just said as always they are going to fix it, but it never happened.
I'm Disappointed 😞☹
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Did they ever fix the tail light alignment on the Challenger? I quit looking.
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yall are picky, I could care less about a very little cosmetic Alignment issue like that. ill be worried if it was a alignment issue that effected something that was actually Structural, like Slaming the Lifegate and its so misaligned that it breaks the tail lamps or Shutting a door and having it bang against the body structure causing paint/body imperfections.
I wouldn't care so much if it came off the line like that if it was addressed before it left the plant. It's obviously "close enough" so it ships. But then it becomes the dealer's problem to adjust (and most won't) until someone complains.
It's small stuff like this that can make or break an image. I don't care if it's a $100k Jeep or a $40k Challenger. Fix the assembly issue if you care about quality.
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At the end of the day yes it is their job to make sure everything is perfect but the majority of the time stampings are coming from a supplier of some sort that really fucked up. I know for a fact someone at the supplier messed up the highlights for the gm vehicle as no company would ever release highlights like that between the designers and math team.
If the supplier messes up, the product should be rejected upon arrival.
It's that simple. A supplier mistake does not absolve Stellantis (or GM or whoever) of responsibility for the issue.
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Of course they did smh. Damn Bob Eaton. 😡
Damn Lee Iacocca’s ego.
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I know there's decent houses for any price across the world. It's called being open minded and realizing what else there is and being wise to different markets, with different companies, run by different people.
Not being close-minded thinking, everything is done the exact same by everyone else just because of some "notion" that "I expect things at this price point to all be the same."
Different standards, different metrics. The companies are different, you can't hold the same one to the same standard to the others offering a similar but different item.
None of that matters. Jeep wants a premium product. You miss the small stuff, you don’t get the big prices. Thinking “It’s only a bolt” or “it’s just a piece of trim” and people will excuse that undermines Jeep’s whole up market push.
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You somehow seem to be taking personal offense because FCA promised it was moving Jeep upscale but didn’t take care of the small stuff. This didn’t have to wait for new ownership.
Perhaps you don’t understand this simple fact: Many people criticized FCA (and for those around longer DCX and even independent Chrysler) because they want the best for the brands. Not excuses. Not buying just for “discounts”. Quality products that can offset the “Chrysler (or Jeep) is junk” image are necessary.
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That really limits your choice of cars to... none.
Yes, the thing is (despite people who think somehow they could be perfect developers/testers) things are going to go wrong. It's how you treat people when things go wrong that will influence people's perception of your brand. When service writers are taught to respond "they all do that" or "it's just the way a Jeep is" you're not going to impress them.
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You're trying to tell me every single passenger car made today at that price level is guaranteed to suffer a breakdown severe enough to require a loaner vehicle within it's first 100,000km?

Because none of my vehicles at any price ever suffered a breakdown so bad the vehicle could no longer be driven, even my LX.
Needing a loaner does not mean the vehicle was inoperable. Maybe the repair can’t be completed the first day so you’re given an overnight loaner to prevent having to make another trip back.
Maybe a repair is started and they find out there’s another part needed that can’t be gotten until tomorrow.
I’ve had both those happen to me and went home in a loaner. Much more efficient than having to get the car back, go home, and return the next day.
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