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Discussion Starter #1
Hello,

I'm a Recruitment Manager from Minacs Worldwide (minacs.com) based in Michigan. We are a Chrysler partner and provide contact centre support to Chrysler dealerships across North America.

We have ten (10) job openings available in Southfield, Michigan for MVP (Mopar Vehicle Protection) Consultants to support Chrysler dealerships. No mechanical certification required, just mechanical knowledge and a love for autos.

Apply Online at www.careers.minacs.com (Job# 761626) or email me directly at [email protected] with your resume attached. Thank you.

Job Description:

Chrysler Mopar Vehicle Protection Consultant

Provides customer and dealer support of the claims, repair authorization and contractual provisions of Chrysler’s Mopar Vehicle Protection Contracts as they apply to all current products and any new product type sold for Mopar Vehicle Protection

SPECIFIC RESPONSIBILITIES

• Answering inbound information questions
• Provide resolution on dealer/consumer issues
• Cost control through pre-authorization activities for repairs
• Review and determine component/repair coverage under contract
• Analyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costs.
• Analyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledge.
• Authorization of failed covered components only
• Make outbound calls as necessary to provide solution to inbound transactions
• Create case records to document initial contact and all pertinent information
• Utilize claim entry and case management systems

Education:
• Minimum High School diploma or equivalent; college experience or college degree preferred
• Automotive knowledge or experience
• Good stress management skills
• Organizational skills
• Good communications skills
• Good writing skills

Experience / Skill:

Must have at least ONE of the following:
• Dealership or Repair Facility Experience in Service Operations (minimum two years)
• Automotive Mechanical Background (minimum two years)
• Licensed Automotive Technician (minimum two years)
 

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Discussion Starter #3
Thanks for approving Dave Z. These are great opportunities to work in job that incorporates the passion for cars, Chrysler and Mopar. How do we get word out to the rest of the community?
 
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