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Any dealer out there able to get written confirmation that MM brake pads have a lifetime parts warranty even for wear when installed by the dealer? I have been trying to get a straight answer from MM and Mopar for two weeks that is in writing. Mopar said yes and MM said no to the specific term "wear/worn". However I always wan't something documented that I can fall back on.
I have sided with Mopar based on two things.
1.The logo at the base of the brake pad catalog lists " valueline friction & brake kits" (See attached picture)
2. The valueline warranty statement
"Mopar Lifetime Limited Warranty on Value Line Brake Pads/Shoes,
MM is quoting there statement which only shows only the term defective.
"C) “Magneti Marelli Offered by Mopar” 12 months/12,000 miles and Lifetime
Thank you
Steven
I have sided with Mopar based on two things.
1.The logo at the base of the brake pad catalog lists " valueline friction & brake kits" (See attached picture)
2. The valueline warranty statement
"Mopar Lifetime Limited Warranty on Value Line Brake Pads/Shoes,
Value Line Shocks/Struts and Value Line Mufflers
Dealer Installed:
The above Mopar products are warranted against normal wear and defects for 12 months/12,000
miles for both parts and labor.
Beyond the 12 months/12,000 miles, your Chrysler Group dealer will replace the worn or defective
product for as long as the customer owns the vehicle on which the products were originally
installed and is, therefore, not transferable to a subsequent owner of the vehicle. This warranty
does not cover labor charges or applicable taxes.
Over-the-Counter or Wholesale:
Mopar parts sold over-the-counter or wholesaled are warranted against defects in workmanship
or materials for 12 months/unlimited miles for parts (exchange) only."MM is quoting there statement which only shows only the term defective.
"C) “Magneti Marelli Offered by Mopar” 12 months/12,000 miles and Lifetime
Limited Warranty (Shocks, Struts, Brake Pads Kits, Brake Shoes):
The limited warranty period starts on the day the Part is sold, as reported on the sales receipt, to
you, the consumer, and lasts for as long as you own the vehicle on which the Part was originally
installed, or in regards to emission related parts, the applicable period required by law, whatever is
longer. The limited warranty is not transferable. When you sell, or otherwise dispose of that vehicle
(i.e. the vehicle is no longer titled in your name), the limited warranty ends. KEEP YOUR ORIGINAL
RECEIPT.
a) Parts Installed by an Authorized Dealer:
Parts installed by an Authorized Dealer are warranted for both parts and labor for 12
months/12,000 miles, or for parts only on an exchange basis for as long as you own the
vehicle on which the Part was originally installed, whichever is more favorable to you. If any
such Parts are defective during the warranty period, an Authorized Dealer will provide a
replacement Part. You, the consumer, must pay any applicable taxes.
Take your vehicle and sales receipt for the original Part to the Authorized Dealer which sold
the original Part to you and you will receive a replacement Part and any warranty service
covered as shown above. It is recommended that you take your vehicle to the Authorized
Dealer who sold your Part. However, you may obtain warranty service under warranty from
any Authorized Dealer."Thank you
Steven